Sales Operations Analyst/Support

At LexisNexis, we're more than a legal and professional services company — we're a global team of innovators using data, technology and AI to help professionals make better decisions every day.

With 11,800 colleagues across more than 150 countries, we're investing in the tools, technology and people that help our customers navigate an increasingly complex world.

We're looking for a Sales Operations Analyst to become a trusted operational partner to our New Zealand Sales team and our rapidly growing Regulatory Compliance business across Australia, New Zealand and the UK.

This is not a traditional reporting role.

You'll sit at the centre of the business, partnering with sales leaders, business development managers, account managers and technical teams to improve sales effectiveness, strengthen processes and support the adoption of new technologies and ways of working.

You'll help solve problems, connect teams, improve forecasting accuracy, and ensure our sales organisation has the structure and support needed to scale. If you enjoy bringing order to complexity, influencing outcomes and being the person people turn to when they need answers, this role offers a unique opportunity to make a visible impact.

• Partner closely with the New Zealand Sales team to support sales cadence, pipeline health and operational excellence

• Act as the key operational representative for New Zealand within the broader Pacific Sales Operations function

• Support Business Development Managers and Account Managers with systems, reporting and process improvements

• Drive adoption of Salesforce and reinforce data quality, reporting accuracy and sales discipline

• Improve forecasting accuracy and sales visibility through reporting and analysis

• Help scale our Regulatory Compliance business by introducing structure, operating frameworks and consistent processes

• Support technology implementations, migrations and new product launches

• Map and improve sales processes across Australia, New Zealand and the UK

• Collaborate across teams to solve operational challenges and remove barriers to success

• Champion AI, automation and digital tools that improve productivity, decision-making and customer outcomes

You'll thrive in this role if you're someone who enjoys taking ownership, operates independently and is comfortable working in a fast-moving environment.

We're particularly interested in professionals who bring:

• 3-5 years' experience in Sales Operations, Business Analysis or a similar operational role

• Strong Salesforce experience, including reporting, pipeline management and process governance

• Advanced Excel skills and confidence working with operational data

• Experience supporting sales teams and influencing stakeholders at multiple levels

• Strong critical thinking and problem-solving capabilities

• The confidence to challenge assumptions, ask questions and drive improvements

• Excellent communication and relationship-building skills

• A proactive approach and ability to work with limited direction

Highly Regarded

• Experience supporting multi-country teams

• Process mapping or SOP development experience

• Experience driving technology adoption, system change or transformation initiatives

• Presentation or change enablement experience

This is an opportunity to join a business that is evolving rapidly through technology, AI and innovation.

You'll work across multiple regions and functions, gaining exposure to senior stakeholders while helping shape how a growing business operates.

You'll be joining a collaborative, supportive team that values flexibility, wellbeing and continuous improvement. The work is varied, highly visible and offers the chance to make a genuine impact on the success of the sales organisation.

We support flexible working and encourage a healthy work-life balance.

This role operates in a hybrid model, with approximately two days per week in the office. You'll also have opportunities to collaborate across Australia, New Zealand and the UK, with flexibility provided when supporting global stakeholders outside standard business hours.

We know that wellbeing is essential to doing your best work. That's why we offer:

• Employee Assistance Program

• Benefits for you and your family

• Access to learning and development resources

• Global discounts and wellbeing initiatives

• Study assistance and career development opportunities

• Inclusive and collaborative culture

About LexisNexis

LexisNexis Legal & Professional provides legal, regulatory and business information and analytics that help customers improve productivity, make informed decisions and achieve better outcomes. As a pioneer in digital information services, we continue to invest in technology, data and AI to help our customers stay ahead.