Sales Operations Analyst (Sales Support)

Job Description

Join our team as a Sales Operations Analyst (Sales Support), assisting with sales tickets in Zendesk and providing frontline support to our Account Executives (AEs). This is an excellent opportunity for individuals with foundational sales knowledge looking to grow in a fast-paced environment. The ideal candidate is proactive, detail-oriented, and comfortable managing inbound requests while ensuring seamless communication between teams.

You will play a key role in ensuring timely and accurate responses to sales inquiries, routing requests appropriately, and closing out tickets efficiently. This role requires strong organizational skills, effective communication, and a customer-first mindset.

Responsibilities:

• Handle Level 1 (L1) sales inquiries, such as sending pricing links and basic product information.

• Not limited to routing complex or escalated requests and/or reassigning to the appropriate Account Executive (AE).

• Track and follow up with AEs to ensure timely responses and ticket resolution.

• Close out tickets in Z2 on behalf of AEs once confirmation is received.

• Maintain accurate documentation of inquiries and resolutions within the ticketing system.

• Provide ongoing support and process improvements to streamline ticket handling and response times.

• Perform additional tasks and responsibilities as needed, beyond those listed, to support business needs and team efficiency.

Required Qualifications:

• 1+ years of experience in a sales support, customer service, or related role.

• Basic understanding of sales processes and customer interactions.

• Strong organizational and multitasking abilities.

• Excellent written and verbal communication skills.

• Ability to work collaboratively with internal teams and follow up on outstanding tasks.

• Proficiency in CRM or ticketing tools (experience with Zendesk is a plus).

Preferred Qualifications:

• Previous experience in a SaaS or tech sales environment.

• Experience using Salesforce or other CRM platforms.

• Ability to analyze trends and suggest process improvements.

• Proactive, self-starter attitude with a strong attention to detail.

We are committed to fostering a diverse and inclusive workplace and encourage candidates from all backgrounds to apply. If you're looking for an opportunity to develop your sales operations skills and contribute to a growing team, we'd love to hear from you!

#LI-MN4

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.