The Sales Operations Analyst, Customer Compliance supports customer compliance, pricing compliance, and commercial program initiatives across the organization. This role partners with Sales, Distribution, Supply Planning, Customer Service, Legal, and external partners to ensure adherence to customer requirements, pricing policies, and marketplace compliance standards.
The ideal candidate is analytical, detail-oriented, and experienced in customer compliance processes within the consumer products industry.
This position reports to the Sr. Manager of Sales Operations and is based onsite in Irvine, CA.
In Sales Operations, you will have an opportunity to:
Brand Compliance & Marketplace Management
Monitor and enforce Minimum Advertised Price (MAP) policies across North America.
Partner with third-party compliance providers to identify and resolve pricing and brand violations.
Manage marketplace compliance activities, including unauthorized seller monitoring and brand protection efforts.
Recommend corrective actions to maintain channel integrity and protect brand value.
Inventory & Promotional Pricing
Partner with Sales, Demand Planning, and Supply Planning to review inventory levels and identify excess or aging inventory.
Support promotional pricing recommendations and inventory disposition strategies.
Track promotional program effectiveness and pricing compliance.
Customer Compliance Administration
Serve as the primary owner of customer compliance processes and communications.
Manage customer compliance inquiries and support internal and external stakeholders.
Maintain compliance documentation, requirements, and business records.
Commercial Terms & Distribution Coordination
Coordinate customer-specific operational requirements, including routing guides, value-added services (VAS), warranty allowances, and chargeback prevention.
Act as the liaison between Sales Operations and Distribution teams.
Support implementation of compliance-related fees, allowances, and service requirements.
Vendor Management, Reporting & Analytics
Manage third-party compliance platforms and vendors.
Maintain product, SKU, and compliance data within external systems.
Develop and distribute compliance reporting, dashboards, and scorecards.
Provide actionable insights, trends, risks, and recommendations to business leaders.
Sales Operations Support
Provide ad hoc reporting and analysis.
Participate in cross-functional projects focused on customer experience, operational efficiency, and business growth.
Support process improvements, documentation, testing, and training efforts.
Bachelor's degree in Business, Supply Chain, Finance, Economics, Marketing, or related field.
3+ years of experience in Sales Operations, Customer Compliance, Revenue Management, Pricing, Customer Service Operations, or a related function.
Experience within consumer products, sporting goods, outdoor recreation, apparel, footwear, or similar industries.
Knowledge of customer compliance programs, pricing compliance, chargebacks, marketplace monitoring, or retail customer requirements.
Strong analytical, problem-solving, and stakeholder management skills.
Advanced Excel skills; Power BI experience preferred.
Experience working cross-functionally with Sales, Supply Chain, Distribution, Customer Service, Finance, and Legal teams.
Excellent organizational skills and attention to detail.
Experience managing MAP compliance programs.
Experience with Amazon, Walmart Marketplace, or other online marketplace compliance initiatives.
Knowledge of retail operations, routing guides, chargeback management, and customer compliance requirements.
Experience with SAP, Oracle, or similar ERP systems.
Experience with Power BI or other data visualization tools.
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Pay Range:
Annual Salary: $75,000.00 - $85,000.00The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Protected Veteran/Disabled
Skills Required
- Bachelor's degree in Business, Supply Chain, Finance, Economics, Marketing, or related field.
- 3+ years of experience in Sales Operations, Customer Compliance, Revenue Management, Pricing, Customer Service Operations, or related function.
- Experience within consumer products, sporting goods, outdoor recreation, apparel, footwear, or similar industries.
- Knowledge of customer compliance programs, pricing compliance, chargebacks, marketplace monitoring, or retail customer requirements.
- Strong analytical, problem-solving, and stakeholder management skills.
- Advanced Excel skills.
- Experience working cross-functionally with Sales, Supply Chain, Distribution, Customer Service, Finance, and Legal teams.
- Excellent organizational skills and attention to detail.
- Power BI experience.
- Experience managing MAP compliance programs and marketplace compliance initiatives (Amazon, Walmart, etc.).
- Experience with SAP, Oracle, or similar ERP systems.
What We Do
A collective of category-defining maker brands redefining what is humanly possible in the outdoors.
