Sales Operations Advanced Analytics Lead

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo is looking for a Senior Advanced Analyst to join our Sales Operations team. The successful candidate will leverage their quantitative and technical skillset, analyze data and build customer journey, archetype and maturity models, and partner closely with Go-to-Market leadership. This role will have a meaningful impact via developing and maintaining models and delivering data driven insights, analyzing prospect and customer behavior & business drivers, and developing strategies and solutions to drive results in support of Klaviyo's growth objectives.
A successful candidate will be instrumental in driving greater insight into prospect and customer buying signals and purchase behavior, operationalizing the design of various sales strategies into actionable data sets, and clearly communicating complex data insights to non-technical stakeholders, all leading to improved sales strategies and greater growth outcomes for Klaivyo. The ideal candidate is intellectually curious, strategically and analytically minded, proactive in seeking solutions to challenging problems, and highly focused on solving problems for our customers by leveraging predictive data methodologies. This role requires a blend of analytical skills with a strategic mindset and a proven ability to communicate effectively with senior leadership.
How you will make a difference:

• Collaborate with senior leaders across Go-To-Market operations and the Sales team to drive strategic analytics and support Global initiatives that shape the growth trajectory of Klaviyo.
• Determine appropriate modeling methodology, and subsequently build, train, deploy, and maintain predictive models (e.g., build model drift monitoring) that can proactively identify prospect/customer opportunities and drive customer success.
• Own and develop reporting and analytics resources, identify and create new benchmarks and metrics that drive success, and tell data driven stories about the health of Klaviyo's customers.
• Scope and plan end-to-end advanced analytics projects by identifying the business problem, leading exploratory data analysis, determining critical key performance indicators (KPIs) and implementing data-based solutions for appropriate business stakeholders.
• Dissect trends, quantify opportunities, and undertake market and prospect/customer analytics to support business planning & strategic decision making within Sales.
• Convey findings in a cohesive story, including summarizing insights from analyses, identifying next steps and providing recommendations.
• Collaborate with cross-functional teams across disciplines such as Sales/Marketing/Partner Operations, Product, Business Intelligence and Finance, incorporating Global input and driving Global alignment on initiatives.

Who you are:

• You have 5+ years of professional experience in an advanced analytics role & prior experience with SaaS an advantage.
• You have experience working with various supervised (e.g., regression, classification, decision trees) and unsupervised (clustering, principal component analysis, anomaly detection) predictive modeling techniques to drive business decision making and outcomes.
• You possess advanced experience working with Python, SQL R, DBT, Github, and Excel to support operating efficiently and developing solutions at scale.
• You have experience modeling within Python packages (e.g., pandas, numpy, scikit-learn, xgboost, statsmodels) and building data visualization across various platforms (e.g., Tableau, Thoughtspot, matplotlib, seaborn, ggplot2, plotly, shiny).
• You have well developed communication and organizational skills, a demonstrated ability working cross functionally to partner with Senior Business leaders, experience operating to a roadmap, managing projects and setting clear milestones and deliverables, and experience preparing materials for an executive audience.
• You balance attention to detail with swift execution, taking ownership and delivering work products in a timely manner to drive outcomes .
• You are comfortable operating autonomously with a bias towards action, learning and constant iteration.

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Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$124,000 - $186,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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