Job Description:
At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
The team in Israel pushes forward and aims for the stars, an energy that has defined us since our early startup days. We hire people who are passionate about building meaningful products and making a real impact on people's lives. We invest in promoting our employees' careers by providing opportunities, challenges, and a great flexible work environment.
About the Role:
As a B2B Operations Representative at Remitly, you will manage and drive the full sales operation cycle - from first contact to long-term retention. You'll be responsible for engaging with potential and existing business customers in the community, combining inbound and outbound activities with hands-on support across salary card sales and customer onboarding.
You Will:
- Manage inbound and outbound communication with B2B customers in the Thai-speaking community.
- Achieve monthly sales targets - convert cardholders to active money remittance users.
- Promote and sell Remitly products, with a focus on salary cards and upgrades.
- Guide customers through the full onboarding process and ensure first transfer completion.
- Distribute and activate salary cards on-site at customer locations and airport arrivals.
- Proactively reach out to existing customers to maximize engagement and expand their activity.
- Improve customer experience and encourage organic growth.
You Have:
- Excellent verbal communication in Thai - mandatory.
- Good level of English for internal communication - mandatory.
- Proven track record in outbound sales or field-based customer engagement.
- Strong interpersonal, sales, and problem-solving skills.
- Ability to work independently and under pressure, with flexibility in working hours.
- Proficient in MS Office products.
- Experience in payments, banking, field work, or B2B sales - advantage.
- Hebrew - advantage.
#LI-hybrid
Our Connected Work Culture: Driving Innovation, Together
At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. Our work setup offers 3 days in the office and 2 days remote - for most roles. Managers also have the flexibility to set higher expectations based on their team's specific needs. Of course, if you miss us, you can come to the office every day.
Our connected work culture is vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.
Remitly is an E-Verify Employer
At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.
#Remitly-Israel
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Excellent verbal communication in Thai - mandatory
- Good level of English for internal communication - mandatory
- Proven track record in outbound sales or field-based customer engagement
- Strong interpersonal, sales, and problem-solving skills
- Ability to work independently and under pressure, with flexibility in working hours
- Proficient in MS Office products
- Experience in payments, banking, field work, or B2B sales - advantage
- Hebrew - advantage
What the Team is Saying
.png)
.png)
Remitly Compensation & Benefits Highlights
How does Remitly ensure its pay and bonus plans are competitive?
Remitly ensures competitive compensation through a combination of performance-driven rewards, strong benchmarking practices and a focus on aligning pay with both market standards and employee impact. The company emphasizes rewarding excellence and ownership—core elements of its culture—by recognizing employees who deliver meaningful results and contribute to customer outcomes.
Compensation is supported by structured performance and development processes, where employees receive ongoing feedback, coaching and evaluation tied to both individual contributions and broader business impact. This approach helps ensure that rewards—including salary growth and incentives—are aligned with performance, growth and company success.
Remitly also reinforces fairness and transparency through its values-driven culture, which emphasizes integrity, data-driven decision-making and continuous improvement. These principles guide how compensation decisions are made, helping ensure consistency and alignment with both internal standards and external market expectations.
Additionally, the company’s rapid growth and expansion into new products and markets create opportunities for employees to increase their scope, impact and earning potential over time. As Remitly scales its platform and innovates across financial services, compensation evolves alongside business performance and employee contributions.
Employee Perspective
“I’ve since applied this by coaching my team to not just hit metrics but to understand why each number matters — how it reflects customer experience and operational efficiency.”
— Charlaine M., Team Manager, Customer Protection
At-a-Glance
- Compensation approach: Performance-based, values-driven, aligned with impact
- Reward structure: Salary growth and incentives tied to performance, ownership and results
- Decision framework: Data-driven, integrity-focused, aligned with company values
- Growth opportunity: Expanding platform and global scale create upward earning potential
External Signals
- Employee satisfaction: ~85/100 culture score (A+) based on 7,333 ratings, indicating strong overall employee experience
- Recognition: 12 Comparably awards across 2025–2026, including Best Company Compensation, Best Company Perks & Benefits and Best Company Outlook
- Employee sentiment: Thousands of employee ratings reflect high satisfaction with workplace experience and rewards
Remitly Insights
What We Do
Since 2011, Remitly has been tirelessly delivering on our promises to our customers sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
Why Work With Us
We are united through our vision to transform lives with trusted financial services that transcend borders. We accomplish our vision by relentlessly focusing on culture via our cultural values. That starts with putting customers at the center of everything we do, and includes investing in the growth & development of our team.
Gallery
Remitly Teams
Remitly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our best work begins in moments when ideas spark, when we are deeply connected, and when we’re moving fast to solve challenging customer problems. These moments shape our culture. Our guidance is to committing to 3 days a week in the office.
