The Role
Own commercial operations for hyperscaler accounts, including customer portals, forecasts, purchase orders, fulfillment, RMAs, backlog, and invoicing. Coordinate with sales, supply chain, manufacturing, logistics, finance, and customers to resolve issues and align demand with capacity. Manage compliance, pricing, audit documentation, KPI reporting, dashboards, and process automation through EDI or API integrations. Serve as the customer’s internal advocate and support design-win tracking and new product introduction readiness.
Summary Generated by Built In
We're looking for a Sales Operations Manager to own the commercial operations relationship for our hyperscaler accounts. This role bridges sales, account management, product management, supply chain, manufacturing operations, logistics, finance, distributors, and the customer directly. It suits someone who has run high-volume order and forecast management for large accounts in a semiconductor manufacturing environment and is comfortable owning both customer and internal relationships and the processes that drive sales team productivity and revenue optimization.
Base salary range is $130,000 - $175,000 a year. The base salary offer will depend on factors such as education, experience, training, skills, qualifications, and location. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits.
Why Credo
Qualifications
Basic Qualifications
Responsibilities
Hyperscaler Account Ownership
Supply Chain & Factory Coordination
Benefits
Credo’s mission is to transform connectivity at scale through fast, reliable, and energy-efficient system solutions. Our high-speed copper and optical interconnect products deliver industry-leading power and performance at up to 1.6T to meet the ever-expanding data infrastructure demands of AI.
Our product portfolio includes ZeroFlap (ZF) Active Electrical Cables (AECs) and ZF optical transceivers, OmniConnect memory solutions, and a suite of retimers and DSPs for optical and copper Ethernet and PCIe, all leveraging the PILOT diagnostic and analytics software platform. Credo innovations enable our customers to connect the systems that connect the world.
Credo is committed to creating an inclusive environment for all employees and welcome applicants from diverse backgrounds without regard to race, color, religion, gender, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, ethnicity, genetic information, age, disability, veteran status, or any other legally protected basis. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].
Base salary range is $130,000 - $175,000 a year. The base salary offer will depend on factors such as education, experience, training, skills, qualifications, and location. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits.
Why Credo
- Purpose: We invest in what matters. From meaningful-future shaping projects to competitive compensation, we empower you to grow your career while making a lasting impact.
- People: Connection starts within. We collaborate, celebrate wins, and create an environment where everyone can do their best work.
- Possibilities: Our belief shapes what’s next. Our technology powers the most reliable and energy-efficient connections around the world – and our team powers new products and markets that come next.
Qualifications
Basic Qualifications
- Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field.
- Five years in sales operations, customer logistics, or supply chain operations within the semiconductor, electronics, or hardware manufacturing industry, including direct experience with large, high-volume accounts.
- Proven experience owning a hyperscaler, OEM, or equivalent strategic account relationship from a commercial operations standpoint — not purely internal-facing.
- Proficiency with major ERP systems (NetSuite, Oracle, SAP, or Microsoft Dynamics) and CRM platforms (Salesforce or Oracle).
- Advanced Excel skills (pivot tables, VLOOKUPs/XLOOKUPs, data manipulation) and working knowledge of BI tools (Tableau or Power BI).
- Direct experience with customer portal administration, VMI, and JIT transaction models.
- Working knowledge of SOX, international trade compliance, and ISO process requirements as they apply to commercial order processing.
- Prior experience specifically supporting hyperscaler or large cloud/AI infrastructure accounts.
- Proficiency in Mandarin is highly valued given account and supply chain footprint.
- Experience with EDI and API-based portal integrations.
- Background in demand planning or supply chain in addition to sales operations.
- Track record of scaling sales operations process through a high-growth period.
Responsibilities
Hyperscaler Account Ownership
- Support the commercial operations point of contact for our hyperscaler accounts, managing the relationship end-to-end alongside the Sales account team.
- Administer and own major customer web portals for these accounts — forecasts, purchase orders, VMI (vendor-managed inventory) pulls, and JIT (just-in-time) transactions.
- Prepare materials with hyperscaler procurement and supply chain counterparts, presenting backlog, forecast accuracy, and open action items.
- Assist in resolving escalations, in partnership with senior team members regarding lead-time, delivery issues, and working with Sales to drive resolution directly with the customer.
- Excellent communication skills with the composure to lead a customer escalation calmly and represent the company along with Sales at senior procurement/supply chain reviews.
- Own global purchase order processing from quotation through delivery and invoicing via ERP (NetSuite or equivalent), for high-volume, high-complexity hyperscaler order flows.
- Work directly with CMs and APAC sales team to drive PO closure. Maintain record of shipments vs. customer share award commits.
- Manage the end-to-end RMA (Return Merchandise Authorization) process for these accounts, including root-cause coordination with quality and engineering.
- Track and report standard KPIs.
Supply Chain & Factory Coordination
- Partner directly with supply chain management, planners, and manufacturing operations to address product backlog scheduling and align hyperscaler demand against wafer/assembly capacity and allocation decisions.
- Proactively communicate supply constraints or upside opportunities to Sales and the customer, rather than reacting to escalations.
- Support new product introduction (NPI) commercial readiness ahead of production ramp for hyperscaler-specific program requirements.
- Review incoming commercial POs for pricing accuracy and alignment with revenue recognition policy, SOX compliance, international trade compliance, and ISO protocols.
- Ensure hyperscaler-specific contractual terms (pricing, price protection, audit rights) are correctly reflected in systems and honored operationally.
- Maintain audit-ready documentation for all account-level pricing, forecast, and compliance decisions.
- Identify opportunities to streamline hyperscaler portal workflows; partner with IT to implement automated data extraction, EDI, or API integrations that reduce manual entry and error rates.
- Build and maintain dashboards for bookings, backlog, forecast accuracy, and design-win-to-revenue tracking specific to hyperscaler accounts.
- Act as the voice of the hyperscaler customer internally, feeding requirements back into supply chain, product marketing, and engineering.
- Coordinate with Sales and FAEs to keep design-in/design-win tracking accurate for these accounts.
Benefits
Credo’s mission is to transform connectivity at scale through fast, reliable, and energy-efficient system solutions. Our high-speed copper and optical interconnect products deliver industry-leading power and performance at up to 1.6T to meet the ever-expanding data infrastructure demands of AI.
Our product portfolio includes ZeroFlap (ZF) Active Electrical Cables (AECs) and ZF optical transceivers, OmniConnect memory solutions, and a suite of retimers and DSPs for optical and copper Ethernet and PCIe, all leveraging the PILOT diagnostic and analytics software platform. Credo innovations enable our customers to connect the systems that connect the world.
Credo is committed to creating an inclusive environment for all employees and welcome applicants from diverse backgrounds without regard to race, color, religion, gender, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, ethnicity, genetic information, age, disability, veteran status, or any other legally protected basis. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].
Skills Required
- Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field
- Five years of experience in sales operations, customer logistics, or supply chain operations within the semiconductor, electronics, or hardware manufacturing industry
- Direct experience managing large, high-volume accounts
- Experience owning a hyperscaler, OEM, or equivalent strategic account relationship from a commercial operations standpoint
- Proficiency with major ERP systems such as NetSuite, Oracle, SAP, or Microsoft Dynamics
- Proficiency with CRM platforms such as Salesforce or Oracle
- Advanced Excel skills, including pivot tables, VLOOKUPs, XLOOKUPs, and data manipulation
- Working knowledge of BI tools such as Tableau or Power BI
- Experience with customer portal administration, VMI, and JIT transaction models
- Working knowledge of SOX, international trade compliance, and ISO process requirements
- Experience supporting hyperscaler or large cloud/AI infrastructure accounts
- Mandarin proficiency
- Experience with EDI and API-based portal integrations
- Background in demand planning or supply chain in addition to sales operations
- Experience scaling sales operations processes during a high-growth period
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The Company
What We Do
Credo is a semiconductor and connectivity technology company developing fast, reliable, energy-efficient solutions for AI-driven applications, cloud computing, and hyperscale networks. Its portfolio is built on SerDes intellectual property, advanced integrated-circuit design, and system-level engineering, supporting data rates up to 1.6T. The company pioneered Active Electrical Cables and provides high-speed interconnect products and IP that reduce bandwidth bottlenecks across modern data-center infrastructure.
