The always sunny Radisson Hotel Phoenix Airport is looking for their next sales leader to join this incredible team of moment makes!
As the next Sales Manager, you will be primarily responsible for ensuring that revenue goals are achieved or exceeded by proactively prospecting, closing and facilitating sales business opportunities.
Key Responsibilities
- Achieves market share and revenue goals by working with the Director of Sales
- (Marketing)/Director of Catering (Convention Services) on individual and team goals within assigned market segments
- Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
- Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
- Communicates booked and assigned clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
- Solicits files on a timely basis to confirm business
- Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
- Delivers and sells hotel’s features and benefits to meet clients' needs
- Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
- Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
- Ability to pivot in both markets and team role pending changing economic and team dynamics
- Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners
- Ensure all materials used are in accordance with brand standards
- Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations
- Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
- Develops and implements strategies for achieving individual sales goals
- Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
- Assists with the completion of monthly booking report(s)
- Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities
Creates 100% guest satisfaction by providing the Radisson experience through
performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Responsibility #1 (70%):
- Sales initiatives, managing RFPs, detailing BEOs. generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client catering services requests.
Responsibility #2 (20%):
- Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings. Following up with new leads to achieve objectives.
Responsibility #3 (10%):
- Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy.
Requirements/Skills
- High school diploma required, associate’s or bachelor’s degree preferred
- Minimum one - three years hotel catering or convention experience
- Strong verbal and written communication skills
- Strong negotiation skills
- Strong mathematical skills
- General knowledge of contract laws
- Local market knowledge preferred
- Proficient computer skills including Microsoft Office Suite®, Delphi and/or Opera
- Certified Meeting Planner (CMP) desirable
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Physical Demands
- Required to stand, sit, and walk for extended periods of times
- Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
- Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
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What We Do
Choice Hotels International, Inc. (NYSE: CHH) is one of the world’s largest and most successful lodging franchisors. On August 11, 2022, Choice acquired Radisson Hotels Americas, adding nine brands and approximately 67,000 rooms to its portfolio in the United States, Canada, Latin America, and the Caribbean. With 22 brands, Choice Hotels has more than 7,500 hotels and nearly 650,000 rooms in 46 countries and territories as of August 11, 2022. The Choice® family of hotel brands provides business and leisure travelers with a broad range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and St. Louis Park (MN), and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success
