Sales Manager

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You’ll Do:

The Sales Manager is responsible for assisting travelers in getting to and from their event destination according to their itinerary. Answer incoming calls from external and internal customers to facilitate orders, answer inquiries and questions, handle complaints, troubleshoot problems, create cases and/or incidents, and provide information. The Sales Manager will exceed customer expectations by using creative thinking combined with a customer-first mindset to deliver outstanding service to the desired standard of the San Diego office.

• Provide exceptional customer service and professionalism when interacting with vendors, guests, partners, clients, and peers

• Work with clients, as needed, to identify specific needs and expectations; special/custom product fulfillments

• Maintain continuous knowledge of tennis events and partnerships to recognize product, market, and service-related trends in the industry

• Understand and achieve profitability goals as it relates to product fulfillment and tennis event packages

• Execute the sale of innovative products that meet the needs of partners and clients; identify further sales and service opportunities to upsell VIP/upscale packages

• Investigate and resolve specific issues related to clientele; identify and escalate priority issues; and route calls/issues to the appropriate resource

• Serve as a supervisor to Customer Service Representatives to aid them with providing quality service to all guests

• Work closely with the events team and properly understand and communicate event updates with the Customer Service Representatives

• Gain an understanding of TPS to build and manage package/product offerings, rooming lists, hotel vouchers, ticketing, special requests, etc.

• Provide support for event team – includes but not limited to reporting, package/product builds, customer support services, and on-site event activation

• Participate in post-event review meetings to learn and grow, and offer ideas and suggestions to streamline event processes

• Other general administrative duties (e.g., filing, data entry, etc.) as assigned

You Have These

• G.E.D. or high school diploma

• Experience in a customer service position (minimum of 3+ years) preferably in sports and/or travel and hospitality industry

• Strong organizational, telephone etiquette, and customer service skills

• Attention to detail and accurate data entry and typing skills

• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills

• Ability to multi-task within a high-pressure environment;

• A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive service have been demonstrated

• Continually strive for self-development and discovering better means of accomplishing both personal and professional goals

We’d Love If You Also Have These: 

• Bachelor’s Degree in Sports Management, Business or a related field strongly preferred

• Experience with reservation or inventory management systems is a plus

• Knowledge of Tennis Events, Events Operations, and Travel & Hospitality

• Must be empathic to customers’ needs 

Travel: Additional hours, some weekends, and availability to travel for work during holidays is required during peak events times.

How we work: 

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week/in a remote capacity. We see immeasurable value internally and throughout the core of the businesses we support.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices. Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Range Minimum:

$64,480 annually

Hiring Range Maximum:

$65,000 annually