Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
The Sales Manager is responsible for successful management of a team or teams of mortgage loan originators in a Consumer Direct call-center environment, achieving call center volume and unit objectives.
Direct Reports
- Mortgage Consultant
Principal Duties
- Manages teams' sales performance, motivation, scheduling, training and administration of policies/procedures
- Originates and maintains personal loan production
- Originate mortgage loans by responding to company-provided leads via phone in a timely manner
- Ensures originations team is presenting loans at appropriate rate, amounts, terms that comply with NewRez program guidelines
- Reviews sales pipeline on daily/monthly basis in order to achieve monthly sales goals
- Advises and assists in resolution of customer complaints concerning any area of the company
- Assists in training/development of loan officers to function in all aspects of the origination process
- Teaches sales techniques in an environment with company provided leads
- Works with the Call Center Regional Manager to achieve team/Regional goals
- Maintains personal and team compliance with NewRez Code of Conduct
- Collaborates with the Operations Department to assist in the flow of production/sales
- Recruits, interviews and selects loan originators
- Participates in Corporate working groups
- Provide superior customer service skills
- Stay informed of developing trends in the mortgage industry
- Performs other duties as assigned by the Regional Manager
Education and Experience Requirements
- Must have three (3) to five (5) years of experience in the retail or call center mortgage industry as a Loan Officer and/or a manager
- Track record of mentoring and promoting Mortgage Consultants
- Experience with phone/internet lead solicitation
- Prior management experience
- Relevant experience in selling mortgage products in the finance company/mortgage industry preferred
Knowledge, Skill, and Ability Requirements
- Ability to supervise workflow with focus on quality results
- Ability to work independently
- Positive team-building skills
- Persuasive, selling communication skills
- Ability to delegate in a positive style with thorough follow up skills
- Work efficiently and accurately with proven success in a fast-paced environment
- Detail-oriented with efficient focus on work activities
- A solid understanding of appraisals, title reports and product guidelines
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
• Performance-based Incentives
• Pet Insurance
• Advancement Opportunities
Newrez NOW:
• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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What We Do
Newrez LLC (Newrez) is a leading nationwide mortgage lender and servicer. As a lender, Newrez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008 and licensed to lend in 50 states, Newrez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. Newrez’s servicing business consists of its performing loan servicing division, Newrez Servicing, and its special servicing division, Shellpoint Mortgage Servicing. Newrez also has several affiliates that perform various services in the mortgage and real estate industries. These include Avenue 365 Lender Services, LLC, a title agency, and E Street Appraisal Management LLC, an appraisal management company. Newrez is member of the New Residential Investment Corp. family. More information is available at www.newrez.com.
© 2022 Newrez LLC {f/k/a New Penn Financial, LLC}. All Rights Reserved. {Doing business as Newrez Mortgage in the states of Arkansas and Texas}. {Website approval pending with the New York Department of Financial Services.} This communication does not constitute a commitment to lend or the guarantee of a specified interest rate. All loan programs and availability of cash proceeds are subject to credit, underwriting and property approval. Programs, rates, terms and conditions are subject to change without notice. Other restrictions apply. Newrez LLC, 1100 Virginia Drive, Suite 125, Fort Washington, PA 19034. Corp NMLS#: 3013 (www.nmlsconsumeraccess.org). Additional licenses available at www.newrez.com. Equal Housing Opportunity.