Sales Manager

Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoResponsible for the planning, development and execution of the sales strategy, revenue generation and growth within a defined sales territory. Manages the activities of the sales team to attain maximum sales volume and develop maximum potential volume from all markets for the division's products and/or services.
Sales Managers do not typically have direct selling responsibility, however in some smaller areas the Sales Manager may have responsibility for key clients, but primary responsibilities MUST be managing a Sales Team.
Incumbents with the responsibility of selling but with zero reports should be matched to the Sales Representative job profile.

Essential Functions

• Leads a team of Sales Representatives within a defined sales territory managing performance, coaching, mentoring, hiring and career development.
• Develops and executes the Sales Strategy for assigned territory by leveraging best practice frameworks, methods, techniques, and evaluation criteria for obtaining results.
• Clearly communicate the sales strategy, goals , sales targets and expectations.
• Collaborates with internal marketing teams to develop local, regional and/or divisional marketing content to drive brand awareness to support sales strategy
• Utilizes a variety of accountability tools to assesses/evaluate and take corrective action when needed towards the success of the sales strategy and the execution predetermined expectations of the sales team.
• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
• Facilitates work and problem resolution between work groups and may lead cross functional/inter-departmental projects and/or process improvement efforts.
• Develops and modifies policies, processes that impact team.

Knowledge and Skills/Technology Used

• Successful track record designing, developing, and executing complex projects in area of functional expertise.
• Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.
• Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
• Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively.
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.
• High level of business acumen, strategic agility, ability to develop others, and influence change.

Typical Education

• Bachelor’s degree or equivalent combination of education and experience

Typical Range of Experience

• 5-7 years of directly related experience
• 3-5 years demonstrated experience in a supervisory or management role.
• Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.

License or Certification

• May require a valid driver’s license

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.