Sales Manager

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation.  We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Sales Manager

Full-Time Permanent

McArthurGlen - Vancouver

We are looking for a Luxury Sales Leader to join our Store team at McArthurGlen. In this role you’ll: 

Drive Sales

• Ensure KPI’s and top line sales goals are consistently achieved and exceeded
• Assist the Store Leader with execution of Company strategy and sales driving initiatives
• Analyze sales and performance data to identify and maximize sales opportunities, new client acquisition and retention.
• Manage relevant non-controllable store expenses (payroll, supplies, security, etc.) and ensure budget efficiency.
• Champion digital sales tools and resources, and achieve digital sales goals
• Plan effective schedules and assist with resource deployment to maximize productivity
• Manage selling costs
• Act as a partner for performance and drive sales growth by actively participating in the sales process

Champion the Customer Experience

• Deliver consistently exceptional customer experience and in-store environment
• Nurture the Relationship Based selling culture and ensure clientele development standards are prevalent in the store
• Partner with buyers, communicating constructive product/brand feedback, observations and merchandise needs
• Serve as a primary point of contact for client issues and resolutions.
   

Operational Leadership

• Maintain adherence to health & safety, and LP protocols to protect company assets and stakeholders.
• Oversee the planning and execution of trunk shows, events, and promotions, coordinating with buying/marketing and visual partners.
• Generate ideas and propose strategies to maximize sales opportunities for Events
• Develop and maintain vendor relationships
• Oversee the store meeting and planning calendars
   

Training & Development

• Ensure all mandatory training topics and learning campaigns are being consumed, completed in a timely manner and retained
• Ensure that all Onboarding guidelines and best practices are followed to ensure new hire success and retention
• Identify skills gaps and coaching needs of Sellers and Coaches and execute strategies that will elevate their skills to drive sales and build clientele
• Manage the content, preparation and delivery of PK sessions on a regular basis and ensure that all Associates are present, informed and well versed in the intended messaging.
• In collaboration with the Marketing team, organize volunteer Champions to promote Fashion Friday content and lead huddles and team activities to educate and energize teams.
• Oversee sales technology usage and ensure team proficiency in these tools
   

Leadership

• Attract, hire and retain the Coaching team and Sellers
• Provide on-the-floor coaching and ensure Coaches consistently guide Associates to enhance the client experience and drive sales growth in line with selling principles.
• Drive high-performing teams through SMART goals and accountability
• Identify and nurture high-potential team members for future leadership roles.
• Provide ongoing coaching and one-on-one meetings and conduct regular Assessments (Spring & Fall).
• Achieve strong employee engagement and continuously improve NPS metrics.
• Lead by demonstrating company Core Values.

Successful candidates will require: 

• 4+ years of retail experience with senior leadership capacity in managing a store
• Please note, this role will require you to be flexible with your availability, and able to work standard retail hours which may include opening and closing the store, on weekdays and on weekends
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience) 
• A Track record of improving all sales related KPIs within a retail store or department, through the conception and execution of sales strategies through the sales team
• Experience in coaching, educating and developing a sales team, inspiring and improving both high impact performers and struggling performers.
• Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements) 
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.  
• Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team 
• A welcoming and inclusive mindset, and a passion for emulating and upholding our core values  

What are the perks of the job? 

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses 
• Best in industry discounts and special purchase opportunities 
• A comprehensive flexible benefits package 
• Pension and Group RRSP Programs that grow with you  
• A modern, digitally advanced workplace 
• A coach committed to supporting the achievement of your personal career goals 
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council 
• An employer that values internal growth and promotion and is committed to succession planning for your future   

**Compensation will be based on skills and experiences, with a range of $60,000-70,000 base annually, plus bonuses and incentives.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.