Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
As an Ambassador of the Maison, you will assists the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in the boutique and client service.
HOW WILL YOU MAKE AN IMPACT?
Team Management & People Development
Under the supervision of the Boutique Manager, designs the optimum organization, recruits the right profiles and ensures proactively talent pipe-line in his/her boutique. Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement
Is responsible for of the integration and training of new comers
Ensures the day-to-day management, training, coaching and motivation of the boutique team
Ensures the day-to-day management of the Care Service team
Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets
Assists the Boutique Manager to monitor the boutique KPIs
Boutique Performance Management
Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve Maison, boutique and category sales targets
Leads the implementation and monitoring of the action plans
Boutique Operations & Administration
Is responsible for the back office and administration of the boutique
Ensures the execution and delivery in time of all boutique reports
Oversees the boutique expenses
Implements group, Maison and boutique policies, procedures and guidelines
Client Relationship & Portfolio Development
Assists the Boutique Manager to ensure a unique and highly professional client service within the boutique
Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions
Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You have previous retail management experience and experience leading teams challenging client-facing environment
You are results oriented and have the ability to take initiative
You are agile, comfortable embodying change and leading in complex and ambiguous contexts.
Excellent analytical skills and client centricity mindset
Strong leadership skills to organize, animate a team with genuine values of inclusivity and trust
Fluent in Spanish and English, both verbally and in writing is mandatory – proficiency in any other language is a plus
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity.
We foster empathy, curiosity, courage, humility, and integrity.
We care for the world we live in.
#Richemont #WeCraftTheFuture
Skills Required
- Previous retail management experience
- Experience leading teams in challenging client-facing environments
- Results-oriented mindset and ability to take initiative
- Ability to lead through change and ambiguity
- Excellent analytical skills
- Client-centric mindset
- Strong leadership and team organization skills
- Fluent Spanish and English, verbally and in writing
- Additional language proficiency
What We Do
Richemont is a leading luxury goods group that owns prestigious Maisons recognised for excellence in jewellery, watches, fashion and accessories. Its central and regional functions guide, support and challenge these Maisons and businesses, helping them design timeless creations and innovative services while preserving their unique heritage. The Group also helps them thrive in new and existing markets, maintain high service standards and embed sustainable practices across operations.
