Drive Membership Growth. Lead Commercial Performance. Build Lasting Member Relationships.
At Everlast Gyms, we're focused on creating exceptional fitness experiences and growing thriving club communities.
As a Sales & Retention Manager, you'll be responsible for driving membership growth, improving member retention and supporting the overall commercial success of your club. Reporting directly to the General Manager, you'll lead sales activity, coach colleagues to perform at their best and ensure every member journey is seamless from first enquiry through to long-term loyalty.
This is a hands-on leadership role where you'll combine commercial thinking, people leadership and customer experience to maximise club performance and deliver sustainable growth.
You'll be the club's sales champion, leading from the front, building local partnerships and creating opportunities that drive both new member acquisition and member retention.
Why Join Everlast Gyms?
- Free Everlast Gyms membership
- 20% colleague discount across all Frasers Group brands
- Eligibility for the Fearless 1000 Bonus Scheme
- Monthly Everlast Champions and Frasers Champion recognition awards
- Funded qualifications, including Level 3 and Level 5 Management & Leadership
- Ongoing sales, leadership and fitness product training
- Opportunities to enhance your fitness knowledge, deliver Personal Training and support Group Training products
- Clear progression opportunities within a growing fitness business
- Be part of a high-performance culture that rewards ambition, ownership and results
The Role
As Sales & Retention Manager, you'll take ownership of membership growth, member engagement and commercial performance across the club.
Working closely with the General Manager and wider leadership team, you'll develop strategies that improve member acquisition, retention and overall club profitability.
Lead Sales Performance
- Champion and deliver the FUNDAMENTALS sales process across the club
- Coach and develop colleagues to maximise sales performance and conversion
- Drive membership sales through effective lead management and member engagement
- Monitor performance against KPIs and implement action plans to achieve targets
- Deliver regular sales updates and performance presentations to the leadership team
- Drive revenue across memberships, fitness products and secondary spend
Drive Member Retention
- Create initiatives that improve member engagement and retention
- Analyse retention trends and member behaviour to identify opportunities for growth
- Ensure every member receives an outstanding experience throughout their fitness journey
- Support delivery of member-focused campaigns, events and national initiatives
- Build a culture that prioritises member satisfaction and loyalty
Grow the Business
- Develop and execute creative lead-generation activity both inside and outside the club
- Build relationships with local businesses, community groups and organisations through #WeMoveBusinesses
- Support local marketing initiatives that drive awareness and membership growth
- Identify new opportunities to increase club performance and market presence
Lead and Develop Others
- Deliver coaching, mentoring and constructive feedback to colleagues
- Promote a positive, high-performance culture within the club
- Lead by example through exceptional service standards and professionalism
- Support recruitment, onboarding and development of future talent
Support Club Operations
- Work closely with the General Manager to support day-to-day operations
- Assist with Health & Safety, compliance, facilities and maintenance processes
- Ensure company standards of cleanliness, presentation and service are consistently maintained
- Support the successful delivery of company initiatives and operational priorities
The Role
As Sales & Retention Manager, you'll take ownership of membership growth, member engagement and commercial performance across the club.
Working closely with the General Manager and wider leadership team, you'll develop strategies that improve member acquisition, retention and overall club profitability.
Lead Sales Performance
- Champion and deliver the FUNDAMENTALS sales process across the club
- Coach and develop colleagues to maximise sales performance and conversion
- Drive membership sales through effective lead management and member engagement
- Monitor performance against KPIs and implement action plans to achieve targets
- Deliver regular sales updates and performance presentations to the leadership team
- Drive revenue across memberships, fitness products and secondary spend
Drive Member Retention
- Create initiatives that improve member engagement and retention
- Analyse retention trends and member behaviour to identify opportunities for growth
- Ensure every member receives an outstanding experience throughout their fitness journey
- Support delivery of member-focused campaigns, events and national initiatives
- Build a culture that prioritises member satisfaction and loyalty
Grow the Business
- Develop and execute creative lead-generation activity both inside and outside the club
- Build relationships with local businesses, community groups and organisations through #WeMoveBusinesses
- Support local marketing initiatives that drive awareness and membership growth
- Identify new opportunities to increase club performance and market presence
Lead and Develop Others
- Deliver coaching, mentoring and constructive feedback to colleagues
- Promote a positive, high-performance culture within the club
- Lead by example through exceptional service standards and professionalism
- Support recruitment, onboarding and development of future talent
Support Club Operations
- Work closely with the General Manager to support day-to-day operations
- Assist with Health & Safety, compliance, facilities and maintenance processes
- Ensure company standards of cleanliness, presentation and service are consistently maintained
- Support the successful delivery of company initiatives and operational priorities
Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.
We're committed to investing in our people, our clubs and our fitness offering, creating exciting opportunities for ambitious individuals who want to build rewarding careers within a growing brand.
To succeed with us, you'll embody our principles:
Think Without Limits
Challenge convention, identify opportunities and drive continuous improvement.
Own It and Back Yourself
Take responsibility, deliver results and lead with confidence.
Be Relevant
Create meaningful experiences for our members, colleagues and communitie
Skills Required
- Proven experience driving sales performance and membership acquisition
- Experience coaching, mentoring and developing sales colleagues
- Ability to monitor KPIs, analyse performance and implement action plans
- Experience creating and executing lead-generation and retention initiatives
- Strong customer service focus and ability to deliver outstanding member experiences
- Ability to build local business and community relationships to drive membership growth
- Capability to support club operations including Health & Safety, compliance and facilities
- Ability to deliver presentations and regular sales updates to leadership
What We Do
Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world’s most iconic brands including Sports Direct, Flannels, GAME, Jack Wills, Sofa.com, Evans Cycles, USC, and Everlast. We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re pushing the boundaries of traditional retail environments; future-proofing our business and improving product access to create a shopping environment that will be fit for purpose for many more years to come. We’re not sitting back – there’s no room for hesitation.
