Rialtas, part of the global Harris Computer family, is the market leader in accounting and administrative software for local councils across England and Wales. With more than 1,000 customers, we empower local authorities with innovative software solutions that simplify financial management and administration.
We’re looking for a commercially astute, results-driven Sales Manager to lead our Sales Department and drive both new business acquisition and installed-base growth. In this key leadership role, you will directly manage the New Business Lead, the Customer Success Manager (CSM), and the Existing Inbound Sales Lead.
Reporting to the EVP, you will take ownership of delivering revenue targets, shaping and executing our sales strategy, and driving strong performance through effective KPI management. Combining strategic thinking with hands-on leadership, you’ll foster a high-performing sales culture while embracing a modern, AI-augmented sales approach. AI tooling will be a core part of how your team prospects, sells, and forecasts, helping to maximise efficiency and commercial success.
This is an opportunity to make a meaningful impact, elevate our sales function, and contribute to the continued success of a growing software organisation.
Our offices are located in Uffcott, Wroughton near Swindon, easily accessible from Junctions 15 and 16 on the M4. This is a hybrid role, with on-site presence to be agreed. Occasional travel to client sites and UK-wide conferences will be required.
What you will do
Your key responsibilities will include (but will not be limited to):
Leadership & team management
Lead and develop the NN Lead and Customer Success Manager, fostering a high-performance, collaborative culture.
Use AI-generated performance insights — conversation intelligence, deal scoring — to inform coaching conversations and team development plans.
Apply a strong understanding of both upsell/cross-sell and new business sales cycles and methodologies, ensuring alignment on sales targets, customer experience, and operational delivery.
With more than 1,000 customers, retention is key — ensure customer excellence is provided throughout the company.
Collaborate with the Professional Services (PS) Lead so customers are efficiently scheduled into programmes, courses are effectively marketed, and capacity is optimised.
Coach, mentor, and motivate team members to achieve individual and departmental goals.
Sales growth & strategy
Develop and implement a comprehensive sales strategy focused on driving new business acquisition and B2B revenue growth.
Use AI-powered prospecting and market intelligence tools to identify new opportunities, enrich lead data, and prioritise high-potential accounts.
Identify and pursue new market opportunities and strategic partnerships.
Collaborate cross-functionally to align campaigns and service delivery with sales objectives.
Performance & KPI management
Define and manage key performance indicators (KPIs) across sales, ensuring consistent performance tracking and data-driven decision-making.
Oversee AI-assisted pipeline analytics and campaign performance dashboards, interpreting insights and translating them into actionable strategies.
Review and validate AI-generated performance reports and forecasts, adding strategic context and recommendations for presentation to the EVP.
Customer experience & collaboration
Work closely with the CSM and PS Lead to maintain strong customer engagement, satisfaction, and retention, as measured by revenue and NPS scoring.
Leverage AI-powered sentiment analysis and NPS tools to identify at-risk accounts and emerging customer themes, informing proactive engagement strategies.
Ensure customer feedback informs both sales and marketing strategies.
Promote a unified approach across departments to deliver a seamless customer journey from initial contact through to service delivery.
Reporting & forecasting
Oversee AI-generated sales forecasts and commercial analyses, validating outputs and applying strategic judgement before presentation.
Present findings, trends, and recommendations to the EVP and senior leadership team.
Marketing oversight
Oversee the planning and execution of marketing campaigns, ensuring alignment with sales objectives and brand positioning.
Deliver impactful content, digital campaigns, events, and customer communications.
Monitor and evaluate lead-generation performance, ensuring maximum ROI on spend and activity — using AI-assisted analytics to sharpen targeting and attribution.
Ensure all marketing materials and communications effectively promote products, courses, and services.
What we are looking for
We are seeking a motivated, commercially astute Sales Manager who embodies our values (harriscomputer.com) and brings both strategic thinking and hands-on leadership to the role. You will thrive in a collaborative, customer-focused environment and be excited to contribute to a passionate, close-knit team.
Proven experience as a Sales Team Lead or in a similar role, ideally with the ambition and readiness to take on full management responsibility.
Demonstrated success in leading sales teams to achieve ambitious revenue goals.
Experience building accurate sales forecasts and maintaining clear pipeline visibility.
Strong understanding of integrated sales strategies, KPI management, and performance reporting.
Experience working cross-functionally with operations, customer success, and professional services teams.
Excellent leadership, communication, and stakeholder-management skills.
Comfortable adopting and driving AI-powered sales and analytics tools, with the judgement to validate their outputs and apply them commercially.
Ability to work effectively with a range of sales and reporting tools.
3+ years of software sales and management experience.
Personal Attributes
Strategic thinker with strong hands-on execution skills.
Commercially astute, data-driven, and highly customer-focused.
Collaborative leader who inspires, motivates, and elevates their team.
Highly organised, proactive, and adaptable in a dynamic environment.
Passionate about growth, innovation, and delivering outstanding results.
Additional Requirements
Own transport and a valid driving licence.
Excited about joining an initially small team that cares passionately about its customers.
About Us
Rialtas is the market leader in providing accounting and administrative software and services for local councils in England and Wales. Rialtas is proud to be part of the Harris Computer family, a provider of mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia. The opportunity for personal career growth, as a result, is significant
Benefits
Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.
Skills Required
- Proven experience as a Sales Manager, Commercial Manager, or Sales & Marketing Manager
- Demonstrated success in leading sales teams to achieve ambitious revenue goals
- Strong understanding of integrated sales strategies, KPI management, and performance reporting
- Experience working cross-functionally with operations, customer success, and professional services teams
- Excellent leadership, communication, and stakeholder management skills
- Confident in using CRM systems
- 5+ years of software sales and management experience
- Own transport and a valid driving licence
- Willingness to travel occasionally to client sites and UK-wide conferences
Harris healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harris healthcare and has not been reviewed or approved by Harris healthcare.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, with ample time off emphasized. This breadth of time-off options is highlighted alongside favorable impressions of vacation and sick leave.
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Flexible Benefits — Remote-work flexibility and trust to work from home are emphasized, indicating adaptable arrangements for many roles. Flexibility is positioned as a tangible part of the overall package.
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Healthcare Strength — Core coverage includes medical, dental, and vision, along with life and disability insurance and HSA/FSA options. Health plans are often characterized as good, contributing to a solid foundational offering.
Harris healthcare Insights
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
