ShiftCare is a fast-growing SaaS company transforming the way care providers manage their operations. Our platform simplifies scheduling, client management, billing, and compliance for care organizations, empowering them to deliver better outcomes with less administrative burden. With a strong customer-first mindset, ShiftCare is committed to innovation, reliability, and making a meaningful impact in the healthcare and support sectors.
Job Summary
We are seeking a results-driven and people-focused Sales Manager to lead and scale our sales team. This role is responsible for driving revenue growth, building a high-performing SaaS sales function, and developing strategies that align with ShiftCare’s expansion goals. The ideal candidate brings strong SaaS sales experience, a data-driven mindset, and a leadership style that inspires accountability, collaboration, and continuous improvement.
Key Responsibilities
- Lead, coach, and develop a team of sales representatives to consistently meet and exceed revenue targets
- Design and execute scalable SaaS sales strategies across inbound and outbound channels
- Monitor and optimize the sales pipeline, forecasting accuracy, and conversion metrics
- Establish clear KPIs and performance standards, ensuring team accountability and growth
- Collaborate cross-functionally with Marketing, Customer Success, and Product teams to improve the customer journey
- Identify market opportunities and refine positioning to drive competitive advantage
- Drive a high-performance culture through coaching, feedback, and ongoing professional development
- Implement and optimize CRM and sales tools to enhance team productivity and reporting
Requirements
- Must-have: Proven experience in SaaS sales, with a strong track record of meeting or exceeding targets
- Demonstrated experience managing and scaling high-performing sales teams
- Strong understanding of SaaS metrics (e.g., ARR, MRR, CAC, LTV, conversion rates)
- Excellent leadership skills with a coaching-first, empowering leadership style
- Data-driven decision maker with strong analytical and problem-solving abilities
- Exceptional communication, negotiation, and stakeholder management skills
- Experience working in a fast-paced, high-growth environment
- Bachelor’s degree in Business, Marketing, or a related field (preferred)
Skills Required
- Proven experience in SaaS sales
- Experience managing and scaling sales teams
- Understanding of SaaS metrics
- Strong leadership skills
- Data-driven decision maker
- Exceptional communication and negotiation skills
- Experience in high-growth environment
- Bachelor's degree in Business or Marketing
What We Do
ShiftCare software makes home care more efficient. From shared client profiles and team organisation, to simplified billing, we enable service providers to deliver higher standards of care, and grow their business. https://linktr.ee/shiftcare ShiftCare has several advantages that make it highly suitable for Australian Health Services providers: 1. Less time to manage rosters, staff and clients 2. Taking the complexity out of managing many patients with different care requirements and billing rates 3. Integration with National Disability Insurance Scheme (NDIS) means less time to submit claims and faster payments 4. Connecting data between patients, shifts, time sheets and billing, eliminating duplication, errors and revenue leakage 5. Automated notifications (SMS or email) to staff when a shift is confirmed, changed or cancelled, improving the communication between staff and management >>> If you need to change the way you manage staff and bill your clients, please get in touch to arrange a free trial of ShiftCare. >>> ShiftCare Roster staff. Manage clients. Fetch payments. https://shiftcare.com
