Sales Manager – Department Lead, Term Product
Capital Vacations – Gatlinburg/ Pigeon Forge
About the Role
Capital Vacations is seeking a high-impact Sales Manager – Department Lead (Term Product) to oversee sales performance across multiple action sites and drive results through strong closing, strategic staffing, and hands-on leadership. This role is designed for a high-energy operator who excels at T.O. work, rapid decision-making, and lifting team performance at the table.
This position does not require deep storytelling or traditional front-end presentation strengths. Instead, we are looking for a tactical, results-driven leader—someone who knows how to identify a good tour quickly, close effectively, and optimize every opportunity.
Key Responsibilities
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Quickly evaluate tour quality and determine the most effective closing strategy.
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Actively close deals by moving from table to table, providing expert T.O. support to maximize conversions.
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Drive penetration and close percentages across all assigned sites, ensuring consistent and sustainable improvement.
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Ensure each site within the region is properly staffed, partnering with Recruiting and Site Leadership to maintain optimal coverage.
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Coach, mentor, and develop sales teams to elevate performance, improve objection handling, and drive stronger outcomes.
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Analyze sales metrics and daily performance reports, adjusting strategy to meet or exceed regional goals.
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Promote and uphold Capital Vacations’ high-performance sales culture, reinforcing accountability, urgency, and professionalism.
Qualifications
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Strong Closer / T.O. experience required; proven effectiveness in a fast-paced sales floor environment.
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Previous timeshare sales management or leadership experience strongly preferred.
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Ability to assess tour potential rapidly and pivot in real time.
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Strong understanding of penetration rate, close %, and other key performance drivers.
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Ability to influence, motivate, and coach sales representatives at all experience levels.
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Willingness and ability to travel within the region as needed.
Ideal Candidate Profile
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A high-energy, decisive sales leader.
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Thrives on live-floor action and hands-on deal support.
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More tactical operator than storyteller.
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Often a top T.O. or Sales Manager ready to step into a regional impact role.
Why Capital Vacations
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Competitive compensation and performance incentives
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Clear opportunities for advancement within a growing organization
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Dynamic, supportive, and results-focused sales culture
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Travel perks and industry-leading training resources
Skills Required
- Strong closer / T.O. (table operations) sales experience
- Previous timeshare sales management or leadership experience
- Ability to rapidly assess tour potential and pivot closing strategy
- Strong understanding of penetration rate, close percentage, and key performance drivers
- Ability to coach, mentor, influence, and motivate sales representatives
- Willingness and ability to travel within the region as needed
- Experience analyzing sales metrics and daily performance reports
- Ability to staff sites in partnership with Recruiting and Site Leadership
What We Do
Capital Vacations is one of the largest and fastest-growing independent timeshare resort management and vacation club companies in North America. They manage more than 200 resorts and serve hundreds of thousands of members and travelers across the United States, Mexico, and the Caribbean, specializing in resort management, development, and the vacation ownership industry.
