Sales Manager - SDR Team Manager (UK)

What will you be doing?

• You will be the day-to-day leader for a team of 15 remote SDRs, focused on their development, performance, and quality. Your responsibilities include:
• Hiring, Training & Onboarding: Assist with the recruitment and onboarding of new SDRs and ensure they are ramped effectively. Deliver role-specific training on talk tracks, objection handling, and sales tools, and help create and maintain our team's playbooks.
• Coaching & Development: Provide consistent coaching and feedback on script delivery and sales techniques. You will offer development plans to underperforming SDRs and share best practices across the team.
• Quality Assurance: Spot-check SDR calls for performance, compliance, and messaging accuracy. You will also help build and maintain a call-recording library for best-practice training and ensure the team adheres to company policies and quality standards.
• Team Management & Morale: Act as the day-to-day escalation point for SDRs. You will monitor team alignment, morale, and productivity, and flag recurring issues and opportunities to the Head of Sales.

Key Performance Indicators (KPIs)

• Your success in this role will be measured by a combination of individual and team-based metrics:
• Achieving the SDR Team quota consistently, driving Sales Qualified Leads (SQLs).
• Team quality scores (QA checks, compliance, CRM accuracy).
• The onboarding, training, ramp time, and the success of new SDR joiners.
• SDR performance uplift through coaching (e.g., improved conversion rates from SQL to Sales Accepted Lead (SAL).
• Overall, the SDR team alignment, discipline, and morale.

What are we looking for?

• Experience: At least 3 years of experience as a manager of SDRs or inside sales roles, with a proven track record of overachieving goals.
• Leadership Skills: At least 3 years of experience leading, mentoring, and developing SDR teams of circa 15 people.
• Outbound Expertise: Proven experience with heavy outbound sales activities, including cold-calling, email outreach, and social selling.
• Salesforce Proficiency: Expert working knowledge and proficiency in using Salesforce CRM is required.
• Communication Skills: Exceptional verbal and written communication skills, with an engaging telephone and professional demeanour.
• Results-Driven: Highly self-motivated and able to thrive in a fast-paced, target-driven environment.
• Resilience and Persistence: Comfortable handling rejection and quickly moving on to the next opportunity with a positive attitude.
• Organisational Skills: Strong organisational and time management skills with the ability to prioritise tasks effectively for both yourself and your team.

Requirements

• Consistent employment with a minimum of 2 years at the same B2B company. 
• Proven and referenceable experience in an SDR Manager role.
• Expert proficiency in using Salesforce CRM for lead management and sales activities.
• Strong track record of overachieving sales goals and performance metrics.
• Excellent telephone communication and active listening skills.
• Proficiency in using outbound tools like ZoomInfo and LinkedIn Sales Navigator.

Work at Parcelhero: Perks That Pack a Punch!

• Work Location: Fully remote role.  
• Annual Leave: You'll receive a generous holiday entitlement, giving you the time you need to rest and recharge. You also receive your birthday off.
• Merit Reviews: Get rewarded for your hard work and dedication with regular performance and salary reviews.
• Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.