The Role
Drive MICE segment revenue by sourcing and converting corporate meetings, incentive groups, conferences and large events. Manage pipeline, prepare premium RFPs, negotiate contracts, cultivate key accounts, represent the hotel at industry events, and ensure seamless handover to events and revenue teams while maintaining accurate CRM and PMS data.
Summary Generated by Built In
At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences.
We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team.
If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. We invite you to be part of our story.
Key Responsibilities
To drive MICE segment revenue and market share by identifying, securing, and nurturing high-value corporate meetings, incentive groups, conferences, and large-scale events. The Sales Manager (MICE) acts as a brand ambassador, translating luxury capabilities into bespoke experiences for planners, production agencies, and corporate clients.
Key Responsibilities1. Revenue Generation & Business Development- Pipeline Management: Proactively source, solicit, and secure group and event business from corporate clients, third-party planners, and destination management companies (DMCs).
- Strategic Conversion: Lead the bidding process, prepare highly detailed, premium Requests for Proposals (RFPs), and present tailored pitches to close high-value accounts.
- Target Accountability: Meet and exceed assigned individual and team quarterly room-night and banquet food & beverage (F&B) revenue targets.
- Contract Negotiation: Formulate contracts, negotiate rates, and manage concessions in strict alignment with hotel yielding strategy and revenue management guidelines.
- Key Account Cultivation: Build and maintain long-term relationships with multi-national corporations, event agencies, and industry decision-makers.
- Market Mapping: Constantly track competitor strategies, market trends, and upcoming city-wide conventions to identify shifting demand and capture new accounts.
- Industry Representation: Represent the hotel at major MICE trade shows (e.g., IMEX, IBTM), roadshows, and local networking events.
- Precision Handover: Ensure seamless transition of converted business to the Event Services / Banquet Operations team via thorough, error-free resumes and contracts.
- Yield Collaboration: Work closely with the Revenue Management team to optimize space utilization and ensure appropriate minimum spend targets are met for peak periods.
- CRM Discipline: Maintain immaculate data hygiene within the property management and CRM software (e.g., Opera Cloud, Delphi, Salesforce), tracking all client communications, pipelines, and historic spends.
Job Requirements
Education: Bachelor’s degree in Hospitality Management, Marketing, Business Administration, or a related field.
Experience: Minimum of 3–4 years of active B2B sales experience in hospitality, with at least 2 years explicitly dedicated to the luxury MICE or Group segment.
Skills & Competencies
Experience: Minimum of 3–4 years of active B2B sales experience in hospitality, with at least 2 years explicitly dedicated to the luxury MICE or Group segment.
Skills & Competencies
- Commercial Drive: Strong hunter mindset with proven negotiation skills and a track record of hitting complex financial targets.
- Network Integration: Possess an existing portfolio of active MICE buyers, corporate event planners, and local/international destination agencies.
- Agility: Capability to thrive in high-pressure environments, manage quick turnarounds on proposals, and adjust pricing strategies dynamically.
Why Join Kempinski
Kempinski emphasizes talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences.
You will receive a competitive salary & benefits including private medical insurance, generous annual vacation allowance, annual bonus & discount on stays at our properties across the globe.
Be part of a legacy, build your future. Discover the possibilities at Kempinski.
Equal Opportunities
Be part of a legacy, build your future. Discover the possibilities at Kempinski.
Equal Opportunities
As an equal opportunity employer, Kempinski embraces diversity and is committed to creating a workplace where everyone feels valued and has the opportunity to succeed. Kempinski is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Bachelor's degree in Hospitality Management, Marketing, Business Administration, or related field
- Minimum 3-4 years of active B2B sales experience in hospitality with at least 2 years in luxury MICE or Group segment
- Proven track record of hitting room-night and banquet F&B revenue targets
- Experience preparing and leading the bidding process and responding to complex RFPs
- Strong negotiation skills and contract formulation experience aligned with revenue management
- Existing portfolio of active MICE buyers, corporate event planners, and destination management companies
- Ability to represent the hotel at trade shows, roadshows, and networking events
- Experience maintaining CRM and PMS data hygiene (e.g., Opera Cloud, Delphi, Salesforce)
- Ability to collaborate with Revenue Management and Event Services teams for yield optimization and seamless execution
- Commercial drive, ability to work under pressure and manage quick turnarounds on proposals
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
