Sales Manager (EMEA)

The best jobs are often restricted to a few wealthy cities, but talent exists everywhere. Oyster set out to change this by launching a global employment platform that enables companies to hire, pay, and support talent anywhere.

We’re proof that a strong, engaged culture doesn't require an office. Since January 2020, Oyster has:

🌏 Built a distributed team of 400+ across 60+ countries

👩‍💻 Featured in Forbes as #9 in FlexJobs Top 30 Companies for remote jobs

🌈 Formed a diverse leadership team and a workforce that’s 60% female

🏆 Earned top employee engagement scores

🦄 Raised $286 million; valued at $1.2 billion

💚 Achieved B Corp status in 2023

Our momentum shows the power of global employment, and we’re just getting started! If you want to help us drive change and work remotely, we’d love for you to apply!

Location: To create the best experience for this employee and to meet the business needs, this role requires you to be located within the EMEA region with the right-to-work status for the country you reside in.

As a Sales Manager (EMEA) at Oyster, you will play a pivotal role in leading a fully distributed, remote team to drive revenue growth through both new business acquisition and effective account management. This role combines sales management and customer relationship expertise to maximize the total value of Oyster's platform across various markets.

• Revenue Leadership:

  • Drive the predictability of both new and existing business revenue to inform the business of net growth base early and accurately.

  • Delivery of consistent, clear team structure for the flow of deal information, status, movement, and needs.

  • Manage the sales pipeline and ensure accurate forecasting and reporting

  • Develop sales playbooks to increase the close rate and sales efficiency

  • Deliver sales revenue goals & increase team performance

• People Management:

  • Lead and mentor your team, providing guidance, coaching, and support to help them excel in their roles, particularly through the challenge of navigating internal blockers and complexities.

  • Coaching sales methodologies (MEDDIC, 3 Whys) through tools like Gong.

  • Drive performance discipline, including; activity, pipeline, sales management, and sales best practice

  • Consistent and clear coaching and goal-setting for IC development for revenue outcomes and more qualitative personal skillset growth.

  • Driving motivation and team culture and engagement; creates an environment for your team to thrive with a growth mindset whilst setting and holding high standards

• Effective Escalation Point:

  • Sponsor commercial deals both in new business and expansion, commercial churn risk scenarios, general customer negotiation, and internally at Oyster where customizations and approvals require strong cases for business decisions.

  • Join customer calls to drive opportunity progression and success

  • Craft, review, and improve email campaigns to drive better results

• Collaboration:

  • Works with cross-functional leadership team to ensure a culture of sharing best practices across multiple disciplines and teams and optimize internal processes to aid the sales team in providing the best service to their customers.

  • Create strong feedback loops to collect information and stories for constant program improvement

Experience:

• 4+ years in customer-facing sales roles, with new business and existing business experience

• 2+ years in commercial leadership roles

• Proven record of recruiting, onboarding, and enabling top talent

• Experience managing a remote or fully distributed team

• Knowledge and experience in selling and managing people selling SaaS products

Skills:

• Exceptional interpersonal and communication skills

• Demonstrated ongoing coaching and consistent career growth mentorship with direct reports

• Demonstrated leadership over long-term project execution to favourable outcomes

• Problem-solving and conflict-resolution capabilities

• Strong operating rhythm to keep routine deliverables on track while escalations emerge

• Strong analytical skills and the ability to use data to drive decision-making

• Able to sponsor commercial deals both in new business and expansion, commercial churn risk scenarios, general customer negotiation, and internally at Oyster where customizations and approvals require strong cases for business decisions.

• Effective in joining customer calls to drive opportunity progression and success

• Ability to handle a fast-paced environment and challenging workload

• Ability to build productive and positive relationships across the organization at all levels

• Excellent communication skills, particularly with executive-level partners

Attributes:

• Customer-focused mindset with a genuine desire to help clients succeed

• Ability to adapt in a fast-paced, dynamic environment

• Detail-oriented with excellent organizational skills

• Proactive attitude and willingness to take initiative

• Ability to thrive in an ambiguous environment with a high degree of autonomy

[BONUS]:

• Strong, existing industry relationships

• New business and existing business experience

• Knowledge of the complexities of the global employment market and current providers in the space

Our values guide the work we do, the decisions we make, and the culture that makes us special. We make it happen. We drive change. We build and give trust, and we are a united team.

Our mission is to create a more equal world, one global hire at a time. Everything we do ladders up to our mission, and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work. 

We embrace asynchronous communication and collaborative work and share our practices in the Oyster Public HQ to help other global teams learn from our experiences.

With diverse locations, cultures, and needs, we created How YOU Work; a program supporting your whole human experience at Oyster:

• Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.

• Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.

• Mental health support: Access Plumm, our mental well-being service.

• Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas.

• Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.

• WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.

We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email [email protected] with the subject line: Interview Accommodations.

Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline.