Jobs at Oyster

Lead the vision, strategy, and execution of Oyster’s Employer of Record product across onboarding, payroll, benefits, compliance, and offboarding. Manage and develop a multi-layered product organization, prioritize complex initiatives, and partner with Engineering, Design, Legal, Finance, and Operations. Drive AI-powered automation, scalable workflows, measurable business outcomes, and product quality across a regulated global employment platform.

Guide customers and team members through standard, complex, and bulk employment offboarding processes. Manage sensitive cases, escalations, service-level agreements, customer satisfaction metrics, data accuracy, and cross-functional coordination with HR, finance, product, legal, and support teams. Improve playbooks and workflows, contribute to knowledge resources, and support peer learning while maintaining empathy, organization, and operational efficiency in a fully remote environment.

Runs the end-to-end Portuguese payroll cycle, including employee data updates, payroll validations, statutory filings, tax and social security processes, reconciliations, reporting, audits, and client payroll tickets. Maintains payroll system procedures, tests legislative updates, supports GDPR and pay transparency obligations, documents SOPs, and escalates issues appropriately. Requires careful, compliant processing and collaboration in an asynchronous remote environment.

Lead the consolidated FP&A and Analytics function delivering planning, forecasting, financial modelling, pricing analytics, reporting, and commercial insight. Partner with senior leaders, drive AI/automation and systems improvements, prepare board/investor materials, support M&A/due diligence, and build a high-performing remote global team to improve decision quality and financial discipline.

Own the onboarding journey for Oyster customers and team members from new-hire submission through engagement. Provide guidance, documentation, meetings, and accurate platform data management; handle custom requests and escalations with Sales, Product, Legal, and Finance; support contract customization; maintain self-service and internal knowledge resources; and improve processes, customer satisfaction, and operational efficiency while staying current on product releases and employment regulations.

Own end-to-end native Portuguese payroll: run monthly cycles, maintain master data, manage statutory filings and government access, configure and test payroll systems (Cegid/Sendys), reconcile with Finance, handle complex escalations, produce statutory and ad-hoc reports, support audits, coach junior staff, and build scalable payroll processes and controls.

Lead and run end-to-end Dutch payroll in-house: configure payroll systems, manage master data, statutory filings, payroll controls, reconciliations, reporting, audits, escalations, and coach junior staff while improving automation and compliance.

Own native German payroll end-to-end using DATEV: validate master data, run pre/post-payroll controls, manage statutory filings and government accesses, advise on tax/social/labor law, reconcile GL and payroll journals, handle complex escalations, produce statutory reporting, support audits, and coach junior staff while building scalable payroll processes and automation.

Own the onboarding journey for Oyster customers and newly hired team members from submission through engagement. Provide guidance, answer questions, coordinate meetings, manage escalations and custom contract requests, ensure accurate data capture, and collaborate with Sales, Product, Legal, and Finance. Maintain onboarding documentation, improve processes and self-service tools, monitor customer satisfaction, stay current on product and employment regulations, and support operational excellence through AI and workflow automation.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

Oyster is inviting individuals to join their Talent Community for future job opportunities across various fields like Product, Engineering, and Marketing. Members will receive updates on new roles and insights into the company culture. Ideal candidates are curious, collaborative, and committed to inclusion.

Provide multi-jurisdictional employment law advice for Oyster's EOR platform: maintain templates and policies, support product and HR teams, manage cross-border compliance, liaise with outside counsel, handle audits and regulatory inquiries, and drive process improvements and AI/automation initiatives to scale employment compliance.

Process native Dutch payroll accurately and on time, including employee master data, statutory filings, payroll controls, reconciliations, reporting, client tickets, and audit support. The role requires AFAS expertise, Dutch payroll compliance knowledge, careful quality checks, and collaboration with a global asynchronous team. Responsibilities also include maintaining payroll procedures, testing legislative updates, supporting documentation, and escalating issues appropriately.

Process German payroll in-house using DATEV, ensuring accurate and timely payroll cycles, master data updates, statutory filings, validations, reconciliations, reporting, and audit support. Handle payroll tickets, maintain payroll procedures, test legislative updates, and escalate issues appropriately. The role requires German payroll expertise, attention to detail, knowledge of wage tax, social insurance and labor law, and collaboration in a remote-first global team.

Build and operate shared AI platform infrastructure for LLM applications, agents, RAG, tool calling, and AI workflows. Develop data and knowledge pipelines, secure enterprise integrations, reusable frameworks, deployment and observability standards, and developer tooling. Take AI systems from experimentation to reliable production while ensuring security, privacy, governance, scalability, quality, and cost efficiency. Collaborate across Engineering, Product, and IT to establish practical AI platform patterns and guardrails.

Run end-to-end Portuguese payroll accurately and compliantly, including employee data changes, statutory filings, benefits, absences, garnishments, validations, payroll journals, reporting, and audit support. Handle client payroll tickets, maintain payroll procedures and systems, test legislative updates, support GDPR and pay-transparency obligations, and escalate issues appropriately. The role requires Portuguese payroll expertise, attention to detail, customer focus, and collaboration in a remote global team.

Manage a portfolio of customers across EMEA to drive adoption, resolve escalations, run enablement and demos, collaborate cross-functionally, use data to improve customer health, and support retention and payment collection.

Own product vision, strategy, and execution for Hire & Onboard or Benefits. Lead discovery, prioritisation, and roadmaps; partner with Engineering and Design; coordinate cross-functional stakeholders (Legal, Compliance, Ops, GTM). Drive AI and automation use cases, embed regulatory/compliance requirements, use quantitative and qualitative data to measure impact, and improve product processes and outcomes.

Own product vision, strategy, and execution for Hire & Onboard or Benefits domain. Lead discovery, roadmap, and delivery with Engineering and Design; embed regulatory and compliance requirements; leverage AI/automation and data to improve outcomes; align cross-functional stakeholders and measure impact.

Outbound-focused entry-level sales role generating leads via cold calls, email, and social outreach. Qualify prospects, book high-value meetings, manage pipeline, and collaborate with Sales and GTM teams to translate market feedback into strategy. Use tools like Salesforce, Salesloft, and LinkedIn Sales Navigator while receiving training and coaching.