Jobs at Oyster

Manage a portfolio of customers across EMEA to drive adoption, resolve escalations, run enablement and demos, collaborate cross-functionally, use data to improve customer health, and support retention and payment collection.

Lead and coach a team of 5 Dedicated CSMs across the Americas to drive retention, expansion, and net revenue outcomes for high-value accounts. Establish operating rhythms, capacity planning, early-warning systems for at-risk accounts, and cross-functional escalation management. Champion AI-assisted workflows and data-driven playbooks to scale account monitoring and drive operational efficiency while influencing Product, Sales, and Operations with voice-of-customer insights.

Own full-cycle, global recruitment for senior and experienced hires across multiple functions. Partner with hiring leaders to scope roles, source proactively, run ATS operations in Ashby, manage candidate experience, and use AI and automation to scale recruiting and reporting. Operate independently across time zones with stakeholder influence and systems-building responsibility on a 12-month fixed-term contract.

Own product vision, strategy, and execution for Hire & Onboard or Benefits. Lead discovery, prioritisation, and roadmaps; partner with Engineering and Design; coordinate cross-functional stakeholders (Legal, Compliance, Ops, GTM). Drive AI and automation use cases, embed regulatory/compliance requirements, use quantitative and qualitative data to measure impact, and improve product processes and outcomes.

Own product vision, strategy, and execution for Hire & Onboard or Benefits domain. Lead discovery, roadmap, and delivery with Engineering and Design; embed regulatory and compliance requirements; leverage AI/automation and data to improve outcomes; align cross-functional stakeholders and measure impact.

Advise internal teams and product stakeholders on multi-jurisdictional employment law matters for an Employer of Record platform. Maintain templates, policies, and compliance documentation; monitor global legislative changes; support cross-border hiring, terminations, benefits, and immigration issues; liaise with outside counsel; contribute to product design and strategic initiatives; drive process improvements and automation (including AI tools) to scale employment compliance globally.

Outbound-focused entry-level sales role generating leads via cold calls, email, and social outreach. Qualify prospects, book high-value meetings, manage pipeline, and collaborate with Sales and GTM teams to translate market feedback into strategy. Use tools like Salesforce, Salesloft, and LinkedIn Sales Navigator while receiving training and coaching.

Design, build, and operate platform tooling and automated CI/CD pipelines on AWS using IaC. Improve reliability, observability, and incident response; create self-service developer experiences; partner with application and security teams; and explore AI-driven automation to reduce operational toil and accelerate engineering productivity.

Own end-to-end native Portuguese payroll: run monthly cycles, maintain master data, manage statutory filings and government access, configure and test payroll systems (Cegid/Sendys), reconcile with Finance, handle complex escalations, produce statutory and ad-hoc reports, support audits, coach junior staff, and build scalable payroll processes and controls.

Lead and run end-to-end Dutch payroll in-house: configure payroll systems, manage master data, statutory filings, payroll controls, reconciliations, reporting, audits, escalations, and coach junior staff while improving automation and compliance.

Own native German payroll end-to-end using DATEV: validate master data, run pre/post-payroll controls, manage statutory filings and government accesses, advise on tax/social/labor law, reconcile GL and payroll journals, handle complex escalations, produce statutory reporting, support audits, and coach junior staff while building scalable payroll processes and automation.

As a Customer Success Manager, you will manage customer relationships, ensure satisfaction, and drive adoption of Oyster's platform through proactive engagement and collaboration across teams.

As a Strategic People Partner, you will work with senior leaders to enhance leadership capabilities, manage organizational design, and drive employee relations while optimizing people processes in a remote setting.

Lead Oyster's data platform and AI strategy, centralize AI initiatives into production systems, build scalable data and MLOps infrastructure, modernize knowledge architecture and semantic search, partner cross-functionally to embed AI into products and workflows, enforce tooling standards and governance, and drive organizational adoption and change management for AI-assisted operations.

The BDR Manager (Americas) will lead a team of BDRs, set goals, provide coaching, analyze performance data, and collaborate with Sales and Marketing.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

Oyster is inviting individuals to join their Talent Community for future job opportunities across various fields like Product, Engineering, and Marketing. Members will receive updates on new roles and insights into the company culture. Ideal candidates are curious, collaborative, and committed to inclusion.

The Lead Product Manager will shape Oyster's global payments infrastructure, ensuring compliant financial flows and optimizing operations across regions, while leading product strategy and stakeholder collaboration.

Lead and scale a distributed Product Design and UX Research team, drive AI-augmented design workflows, architect agentic and Zero-UI experiences, evolve the global design system, partner cross-functionally to translate complex compliance and payroll data into intuitive user flows, and establish responsible AI and data privacy design principles.

Provide multi-jurisdictional employment law advice for Oyster's EOR platform: maintain templates and policies, support product and HR teams, manage cross-border compliance, liaise with outside counsel, handle audits and regulatory inquiries, and drive process improvements and AI/automation initiatives to scale employment compliance.