About LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.
As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.
We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.
Location: Remote – Open to candidates based in Latin America, Eastern Europe, or South Africa.
Sales Manager (B2C)About the RoleThis isn't a "manage the team and send a weekly report" role.
We're looking for a hands-on Sales Manager who has personally sold to consumers, understands what it takes to close high-intent leads, and knows how to coach a sales team in real time. You should be just as comfortable jumping into a call review as you are analyzing conversion metrics and identifying where customers are dropping off.
You'll lead our remote B2C Sales Representatives responsible for converting prospective patients into active LumiMeds members. You'll own team performance, optimize the sales process, improve conversion rates, and help build the playbooks that will scale the business.
If you need a fully developed process before you can succeed, this isn't the right opportunity.
What You'll Own- Lead, coach, and develop a remote team of B2C Sales Representatives through daily coaching, call reviews, and performance management.
- Own inbound lead conversion and outbound follow-up strategies to maximize patient acquisition.
- Analyze every stage of the customer journey—from lead assignment through enrollment—to identify bottlenecks and improve conversion rates.
- Build and continuously refine sales scripts, objection handling frameworks, follow-up cadences, and coaching materials.
- Establish clear daily, weekly, and monthly KPIs while creating a culture of accountability and continuous improvement.
- Monitor CRM hygiene, pipeline health, and forecasting accuracy.
- Partner closely with Marketing to improve lead quality, campaign performance, and customer acquisition efficiency.
- Collaborate with Operations and Customer Success to ensure a seamless patient experience from first contact through enrollment.
- Use AI tools and automation to improve coaching, reporting, sales productivity, and operational efficiency.
- Team consistently achieves or exceeds conversion targets.
- Inbound lead-to-patient conversion rate has improved.
- Follow-up speed and lead response times have significantly improved.
- Sales Representatives have clear KPIs, coaching plans, and performance accountability.
- Standardized sales scripts, objection handling guides, and playbooks are documented and actively used.
- Pipeline reporting is accurate, consistent, and actionable.
- Outbound reactivation campaigns are generating measurable revenue.
- The sales team operates with a high-performance, customer-first culture.
- 4+ years of B2C sales experience with at least 2+ years leading high-performing sales teams.
- Proven experience personally closing sales—not just managing others.
- Strong track record improving conversion rates through coaching, process optimization, and data-driven decision making.
- Experience managing high-volume inbound and outbound sales environments.
- Comfortable coaching consultative sales conversations and overcoming consumer objections.
- Experience building or rebuilding sales processes from the ground up.
- Strong understanding of CRM management, pipeline forecasting, and sales reporting.
- Experience with telehealth, healthcare, healthtech, wellness, DTC, or subscription businesses is highly preferred.
- Demonstrated use of AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) to improve sales coaching, reporting, prospect engagement, or operational efficiency.
- Comfortable working in a fast-paced startup where priorities evolve quickly.
- Excellent English communication skills and availability during U.S. business hours.
Competitive base salary plus performance-based incentives tied to individual and team performance.
This is a full-time contractor position (40 hours per week). No employment benefits or employment contract are provided.
Compensation details will be discussed during the interview process.
How to Apply
If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.
This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.
LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.
Please note: This role requires professional-level English communication and availability to work U.S. business hours.
Skills Required
- 4+ years of B2C sales experience with at least 2+ years leading high-performing sales teams.
- Proven experience personally closing sales (individual contributor closing experience).
- Strong track record improving conversion rates through coaching, process optimization, and data-driven decision making.
- Experience managing high-volume inbound and outbound sales environments.
- Comfortable coaching consultative sales conversations and overcoming consumer objections.
- Experience building or rebuilding sales processes from the ground up.
- Strong understanding of CRM management, pipeline forecasting, and sales reporting.
- Demonstrated use of AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) to improve sales coaching, reporting, prospect engagement, or operational efficiency.
- Experience with telehealth, healthcare, healthtech, wellness, DTC, or subscription businesses.
- Excellent English communication skills and availability during U.S. business hours.
What We Do
LumiMeds is a telehealth platform dedicated to providing patients with long-term, affordable health care. We understand that every patient has unique needs, so we carefully design personalized health plans to offer the best possible care. Our goal is to build lasting relationships with our patients, empowering them to improve their quality of life. Seeing those improvements firsthand is what drives us—it’s what makes all the difference.
