Managed Services Account Executive
Job Summary:
The Managed Services Account Executive (MS-AE) drives growth, profitability, and client success for Pellera’s Managed Services portfolio across an assigned region.
This role focuses on identifying strategic outsourcing and managed services opportunities, shaping outcome-based solutions, and maintaining strong executive-level client relationships.
The MS-AE collaborates with presales architects, delivery leadership, and account teams to win large, complex engagements.
Essential Functions:
- Identify, qualify, and develop strategic Managed Services opportunities across assigned territory.
- Serve as a thought leader in modern Managed Services, outsourcing models, and operational excellence.
- Represent Pellera’s capabilities and value propositions to client executives and boards.
- Collaborate with Account Executives on territory strategy and client engagement.
- Lead Managed Services pursuits through qualification, solution development, pricing, and closure.
- Develop outcome-based service programs in partnership with pre-sales architects and operational leadership.
- Maintain strong client relationships to drive satisfaction, renewal, and expansion.
- Ensure accurate pipeline forecasting and account planning updates.
- Collaborate with Delivery leadership to ensure successful onboarding and long-term client success.
- Support internal GTM initiatives, training, and service refinement.
Education and Experience:
- 7-10 years of successful IT services or Managed Services sales experience.
- Proven track record winning large outsourcing or complex IT service engagements.
- Strong familiarity with ITIL frameworks and operational delivery models.
- Demonstrated ability to engage senior executives, CIOs, and board-level stakeholders.
- Bachelor’s degree preferred; Business or IT focus recommended.
- Relevant certifications (ITIL, vendor specialties) desired.
Physical Requirements:
- Typical office or home office environment.
- Use of computer and standard office equipment required.
- Frequent travel by air or automobile.
- May require evening or weekend hours depending on business needs.
Skills Required
- 7-10 years of successful IT services or managed services sales experience
- Proven track record winning large outsourcing or complex IT service engagements
- Strong familiarity with ITIL frameworks and operational delivery models
- Ability to engage senior executives, CIOs, and board-level stakeholders
- Bachelor's degree, preferably with a Business or IT focus
- Relevant certifications, including ITIL or vendor specialties
- Frequent travel by air or automobile
What We Do
Converge Technology Solutions is a services-led, software-enabled IT and cloud solutions provider that helps businesses modernize and manage technology. Its offerings span artificial intelligence, digital infrastructure, managed services, cloud platforms, application modernization, digital workplace, advanced analytics, talent services, cybersecurity, and IT support. Using an outcomes-driven, human-centered approach, Converge advises, implements, and manages technology for organizations globally across diverse industries and geographies.
