Accor is a world-leading hospitality group offering unique and meaningful experiences in more than 110 countries. With a diverse portfolio of over 40 hotel brands spanning luxury, premium, midscale, and economy segments, Accor is dedicated to delivering exceptional service and unforgettable stays to millions of guests worldwide.
At the heart of Accor’s success is its people. The group is driven by a strong culture of innovation, collaboration, and inclusivity, empowering employees to bring their individuality and passion to work every day. From front-of-house teams to corporate roles, Accor fosters an environment where talent is nurtured, ideas are valued, and career growth is actively supported.
Accor is also deeply committed to sustainability and responsible hospitality. Through its ongoing initiatives, the group works to reduce environmental impact, support local communities, and promote ethical business practices across all its operations.
Joining Accor means becoming part of a global network where opportunities are vast and diverse. Whether you are starting your career or looking to take the next step, Accor offers a dynamic and forward-thinking workplace where you can develop your skills, broaden your experience, and make a meaningful impact in the world of hospitality.
We are looking for an ambitious, strategic, and relationship-driven Key Account Manager (TMC & Consortia) to join our dynamic team in Munich. In this role, you will lead the growth of our Travel Management Company (TMC) and Consortia business travel segment, managing a premium client portfolio.
Your primary mission is to build and maintain effective, long-term relationships with key TMC & Consortia accounts and partners. By adopting a customer-centric approach, you will maximize Accor’s global revenue (both domestic and outbound) and continuously expand our market share.
Job Description
1. Portfolio & Account Management
- Segment Growth: Maximize business travel segment growth within your assigned TMC & Consortia portfolio.
- Strategic Planning: Produce and execute comprehensive Annual Sales Activity Plans tailored to each managed client.
- Contract Negotiation: Handle local partner contracting and oversee global agreements where applicable.
- Financial & Performance Tracking: Monitor portfolio and individual client performance to ensure steady revenue growth. Take the lead on marketing funds and invoicing processes for globally managed accounts.
- Strategic Marketing: Engage, plan, and execute high-impact marketing initiatives alongside your clients to support business objectives.
2. Commercial & Market Relationships
- Cultivate outstanding commercial relationships with major global and regional TMC and Consortia players.
- Actively position and establish yourself as a key industry expert within your target markets.
- Participate in industry association meetings and represent Accor at professional network events.
3. Collaboration & Cross-Functional Projects
- Partner closely with Global Sales, Regional TMC Key Account Managers, and Corporate Sales teams to ensure alignment.
- Participate in and drive key strategic projects as required by the business.
- Manage assigned budgets responsibly, staying strictly within cost parameters.
Experience & Education:
- Education: A University Degree or a Diploma from a recognized Business or Hotel School.
- Industry Footprint: Well-established within the corporate, agency, or TMC market in the DACH region.
- Systems Knowledge: Strong understanding of global business travel dynamics, distribution chains (GDS, SBT, connectivity solutions), and hospitality sales systems.
Skills & Language Proficiency:
- Languages: Fluent in written and spoken English and German (mother tongue or full business proficiency). Knowledge of Polish is highly advantageous.
- Analytical Capabilities: Excellent analytical, communication, and problem-solving skills, with a proven track record of driving commercial results.
- Key Competencies: High proactivity, persuasiveness, adaptability, strong team spirit, and a highly customer-focused mindset.
Here are some of the benefits you will enjoy when in role:
- Private Medical Insurance
- Enhanced Pension
- Our extensive range in salary sacrifice schemes
- Discounts and complimentary hotel stays
Join us to discover the rest, we look forward to receiving your application!
Skills Required
- University degree or diploma from a recognized business or hotel school
- Established within the corporate, agency, or Travel Management Company market in the DACH region
- Strong understanding of global business travel dynamics
- Knowledge of distribution chains, including GDS, SBT, and connectivity solutions
- Knowledge of hospitality sales systems
- Fluent written and spoken English
- Fluent written and spoken German, either native or full business proficiency
- Analytical, communication, and problem-solving skills
- Proven track record of driving commercial results
- Proactivity, persuasiveness, adaptability, teamwork, and customer focus
- Knowledge of Polish
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What We Do
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
