POSITION SUMMARY
- Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.
- Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.
- Assign guests to proper Sales Executive and track and update reports regarding line rotation.
- Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system.
- Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items.
- Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels.
- Ensure all package and direct tour leads are reconciled in computer system.
- Responsible for communicating updated tour availability to Sales Front Desk and Marketing Executives and/or Tour Brokers in the field.
- Contact preview package customer via telephone.
- Confirm arrival dates and to create clear expectations of preview package and site visit to include sales presentation time and location and accommodations.
- Provide personal planning services including offers to arrange dining reservations, golf tee times, and activities.
- Cross reference information and reservations in multiple computer systems to ensure customer needs are met.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
- Perform other reasonable job duties as requested.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Skills Required
- Greet and welcome guests; offer refreshments and ensure comfort
- Assign guests to Sales Executives and manage line rotation/reporting
- Input and manage direct tours, bookings, reschedules, and cancellations in computer systems
- Reconcile package and direct tour leads in computer system
- Award and track premium (gift) delivery in computer system
- Communicate updated tour availability to Sales, Marketing Executives and field brokers
- Contact preview package customers by telephone to confirm arrival dates and expectations
- Provide personal planning services (dining reservations, golf tee times, activities)
- Cross-reference information and reservations across multiple computer systems
- Follow company policies and procedures; maintain professional appearance and confidentiality
- Use clear professional language and telephone etiquette
- Develop and maintain positive working relationships with coworkers
- Comply with quality assurance expectations and standards
- Report accidents, injuries, and unsafe work conditions to manager
- Physical ability to move, lift, carry, push, pull objects up to 10 pounds and stand, sit, or walk for extended periods
What We Do
Hyatt, headquartered in Chicago, is a leading global hospitality company offering 20 premier brands. As of March 31, 2021, Hyatt's portfolio included more than 1,000 hotel, all-inclusive, and wellness resort properties in 68 countries across six continents. Hyatt's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top employees, build relationships with guests and create value for shareholders. Hyatt's subsidiaries operate, manage, franchise, own, lease, develop, license, or provide services to hotels, resorts, branded residences, and vacation ownership properties, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, tommie™, UrCove, and Hyatt Residence Club® brand names, and operates the World of Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued members. The term "Hyatt" is used for convenience on this page to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.
Why Work With Us
Hyatt is proud to have a culture where coworkers become friends and family. Our focus on care for employees and guests has served as the heart of our business and made Hyatt one of the best hospitality brands in the world. As we continue to grow -- even during the most challenging times -- we never lose sight of what’s most important: people.
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