The Role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Salesforce Developer to join our growing Salesforce Practice. This is a full-time, 100% remote opportunity! Candidates will be required to interview and work on a US time zone-based schedule.
The Salesforce Developer is intended to drive the technical side of the integrated solutions provided to our clients. The Developer must be passionate about solving business challenges and determining solutions. This position will analyze, design, develop, configure, integrate, and launch new solutions and changes to existing solutions. This role will work heavily with team leaders, architects, consultants, and clients to accomplish their implementation goals.
What You Will Be Doing
- Identify, build, and integrate various technologies to provide client solutions and associate applications using Salesforce.com and other technologies
- Participate and collaborate on the design
- Provide input to and guidance on technical design, integration, development, configuration, and customization efforts, and document as required
- Develop high-quality solutions based on specifications as indicated in the design
- Test all items developed before turning them over to the testing team and client
- Support deployment activities
- Ability to collaborate with others and create and maintain positive relationships with multiple internal groups to support ongoing project development
- Effectively deliver results on several development projects
- Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
- Attain quarterly and annual objectives assigned by management
- Achieve and maintain Service Cloud Consultant and Developer Certifications
What You Will Bring:
- B.S. Computer Science, Software Engineering, MIS, or equivalent work experience
- 4 to 6 years of development experience
- 4 to 6+ years of Implementation, Design, Configuration, and Development experience within Salesforce is required
- Solid understanding of the overall architecture of the Salesforce platform
- Experience with Salesforce platform - Sales/Service Cloud, Force.com, Administration/Configuration, Apex, Visualforce, Force.com APIs, data loader, Lightning
- Salesforce Force.com Platform Developer 1 certification
- Experience with Agile methodology
- Solid oral, written, presentation, and interpersonal communication skills
- Proven time management skills in a dynamic development environment
- Ability to work as part of a team to solve technical problems in varied political and geographic environments
This role will work US hours with a team of highly talented individuals across multiple enterprise clients.
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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
