Job Purpose
To attend to counter customers, identify and sell genuine spare parts, achieve sales targets, and ensure customer satisfaction.
Key Accountabilities
- Achieve assigned sales and gross profit targets through effective counter sales.
- Attend to walk-in customers and workshop enquiries and identify the required spare parts accurately.
- Prepare quotations, follow up on enquiries, and convert them into sales.
- Recommend related parts and accessories to maximise sales opportunities.
- Coordinate with the warehouse team to ensure timely availability and delivery of parts.
- Follow up on back-order parts and keep customers updated on order status.
- Maintain accurate customer records and record lost sales in the system.
- Follow company pricing, discount, cash, and credit policies.
- Inform customers about promotions and special offers.
- Maintain accurate sales records and submit required reports to the reporting manager.
Perform other relevant duties assigned by Management.
Knowledge, Skills and Experience
- Diploma or graduate qualification in Automobile / Mechanical Engineering or a relevant field.
- 2–4 years of experience in automotive spare parts sales, preferably with a dealership.
- Knowledge of spare parts identification and Electronic Parts Catalogues (EPC).
- Good customer service, communication, negotiation, and sales skills.
- Basic computer skills and knowledge of MS Office.
Skills Required
- Diploma or graduate qualification in Automobile Engineering, Mechanical Engineering, or a relevant field
- 2–4 years of experience in automotive spare parts sales
- Experience with an automotive dealership
- Knowledge of spare parts identification
- Knowledge of Electronic Parts Catalogues (EPC)
- Good customer service, communication, negotiation, and sales skills
- Basic computer skills and knowledge of Microsoft Office
What We Do
International Travel Services (I.T.S.) is a premier travel and destination management company based in Turkey. Founded in 1984, the firm specializes in creating high-end, immersive journeys and luxury shore-side experiences. Partnering with the world's most prestigious cruise lines, I.T.S. provides expert ground handling and professional tourism solutions, blending traditional Turkish hospitality with uncompromising quality standards to serve affluent global travelers.
