Job Responsibilities & Tasks (Duties include but are not limited to)
Sell the widest range of company’s products for assigned customers based on group channel guidelines.
Provide feedback of any competition activity within sales area and submit his suggestion for retaliation if needed.
Prepare special order requests (Prices, Designs, approvals, Orders, MOQs) and take concerned approvals both Customer & Company.
Prepare SPO in full quantity produced to customer without leaving stocks at warehouse unless approved by Sales Management.
Collect the invoices according to company’s aging policy.
Prepare all needed documents for the call cycle market visits or business review, before going to the market.
Maintain professional Business relation with His/her customers.
Revisit Lost customers and check opportunity to regain business if hindering conditions have vanished.
Open new accounts on JDE or CRM and adhere all required valid documentation (VAT, CR, National Address, CIS, etc…)
Transfer max number of accounts to ECOM online platform, train customers for utilizing Napco platform and monitor performance to avoid losing customer sales volume.
Detect and register new potential customers in his area based on CRM.
Sell all potential customers with appropriate combination of product lines by closing GAPs.
Handle customers complaints and report them to the sales team leader.
Prepare QRAs for his customers on JDE or ECOM and discuss them with Team Leader.
Enter customer orders into JDE system and ensure no violations whether CDs, CLs, or prices.
Skills Required
- Experience using JDE (JD Edwards) for order entry and customer records
- Experience with CRM systems for lead and account management
- Familiarity with ECOM/Napco e-commerce platform and ability to train customers
- Ability to prepare and manage special order requests, SPOs, QRAs, and approvals
- Ability to collect invoices per company aging policy and manage receivables
- Maintain professional customer relationships and handle customer complaints
- Open new accounts with required documentation (VAT, CR, National Address, CIS)
- Conduct market visits and business reviews; identify and register potential customers
What We Do
Napco National is involved in Packaging & Consumer Disposables Manufacturing.
