Sales Executive, Customer Retention for a large client - Spanish speaker
Location, Amsterdam. 2 days office and 3 days home based.
Fixed term contract – 7 months
The Opportunity;
Answering calls from customers who want to cancel their mobile and gadget insurance, you'll help them protect the things that matter most. The voice of some of the biggest brands in telecoms, you'll go out of your way to help over 8 million customers with their lost and broken gadgets. Taking ownership of queries, you'll get to know customers and put them at ease.
We're looking for more great characters. Good communicators and listeners who enjoy talking to people and take pride in their work.
Main responsibilities are;
This role is to deliver excellent service to our customers and maximize opportunities within the sales function.
You will be responsible for retaining customers and setting up new policies on none advised basis using a structured script.
To achieve individual KPI’s and sales targets
Follow a script on all calls and be compliant with the business process
Put the customer at the centre of everything you do and deliver fair customer outcomes
Use retention skills to convert customers who are calling to cancel their insurance
Provide excellent customer service in line with our Quality Assurance Guidelines
Be thorough and organized in the tracking of all calls and information
The ideal candidate will have the following skills, knowledge and expertise;
Fluent in Spanish is essential plus proficient in English
Excellent Customer Care Skills
Professional attitude
Able to follow a scripted process
Compliant with business processes at all times
Ability to stay motivated whilst working in a repetitive environment
Experience in a Call Centre
Support the customer service areas when applicable
Benefits & Training
Monthly commission Scheme
Premium free pension and WIA insurance
Flexible Working
A net fixed home - work travel allowance based on your travel distance
A net fixed working from home allowance
28 holidays
Internal Wellbeing Programme
Udemy Learning
Learning and Development opportunities
At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.
Who are we?
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.
Company Values;
Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.
We look forward to receiving your application!
What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.
We protect and secure:
62 million mobile devices
54 million motor vehicles
102 million household valuables, appliances, and electronics
31 million mortgages
55 million travelers and credit card holders
And that's just the beginning.
