The Role
Supports sales teams by optimizing processes, analyzing performance data, implementing best practices, and improving operational efficiency. Manages Salesforce reports, dashboards, data quality, automations, integrations, user support, and adoption. Trains sales employees, troubleshoots system issues, develops procedures, reports results, and translates Salesforce insights into actionable recommendations. Collaborates with sales leaders and Customer Success to enhance tools, workflows, and business outcomes.
Summary Generated by Built In
WELCOME TO OLX
We're building marketplace sustainable ecosystems that millions of people depend on every month – to buy and sell cars, find homes, land jobs, and trade secondhand goods. It's commerce that matters: safe, smart, and environmentally responsible.
We do this with courage to innovate, commitment to outcomes, collaboration across 50+ nationalities and 7 markets, and a customer-led approach that puts real people first. Add a desire to win – and you get a culture that's ambitious, fast-moving, and built on trust.
Our brands – including AutoTrader, OLX, Otomoto, Property24, and more – are loved by millions. And we're backed by Prosus, one of the world's largest tech investors.
Join OLX and see how far you can go.
Key Responsibilities:
- upport sales teams in optimizing processes and daily operations through data analysis and implementation of best practices
- Propose and implement improvements based on data analysis and observations from current sales processes
- Participate in developing and implementing sales procedures and standards
- Conduct training and provide ongoing support to team members in using tools and processes
- Cooperate with sales leaders and other departments to achieve business goals
- Regularly report results, identify issues, and swiftly make decisions to improve operations
- Seek new solutions, identify opportunities for increasing efficiency, and proactively take actions to drive sales development
Requirements:
- Salesforce & CRM: Advanced proficiency with Salesforce, including configuration, reporting, dashboards, and workflow automation; familiarity with CRM-driven sales processes in a call center/telesales environment.
- AI tools and automation: Experience with AI-powered tools (e.g., Tokan, n8n, GeminAI) and process automation; ability to identify automation opportunities across sales workflows.
- Process optimization: Experience in process mapping, bottleneck identification, and implementation of improvement recommendations across multi-market operations.
- Data analytics: Strong analytical skills in Excel or Google Sheets, including metrics analysis, trend identification, and data-driven decision support.
- Cross-market coordination: Ability to coordinate initiatives across multiple countries (PL, RO, BG, UA, PT), ensuring consistency while accommodating local market needs.
- Communication and influencing: Excellent communication and stakeholder management skills, including preparing materials and delivering trainings and presentations to diverse audiences.
- Autonomy and ownership: High accuracy, strong work organization, proactive problem-solving, and ownership of end-to-end deliverables with an internal customer focus.
- Adaptability: Ability to thrive in a fast-paced, changing environment and adjust priorities across parallel projects and multiple markets.
- Compliance awareness: Basic knowledge of data security and compliance principles (e.g., GDPR, permissions management, data retention).
- Collaboration tools: Experience with project collaboration tools such as Jira and Confluence, and preparation of operational documentation.
- Preferred tools:
- Experience with BI tools such as Looker, Tableau, or Power BI.
- Experience in delivering trainings and tool rollouts for sales teams across multiple markets.
- Familiarity with contact center tools such as Talkdesk.
- Experience translating business needs into system requirements and coordinating changes with IT/Product teams.
Diversity, Equity and Inclusion at OLX
OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don’t meet all the requirements - you may be just the right fit for this or other opportunities with us!
OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check our Privacy Statement.
Grupa OLX sp. z o.o. has implemented an internal procedure for reporting violations of the law. You have the right to report a violation of the law via website or by phone using any of the phone numbers listed on this site. The verification of reports and the undertaking of follow-up actions are handled by authorized members of the ethics and compliance team. All reports will be treated with the utmost care, confidentiality and in accordance with applicable law.
Skills Required
- At least 2 years of experience working with users
- Strong Salesforce knowledge, including reports, dashboards, automations, and integrations
- English proficiency at minimum B2 level
- Ability to train and provide support to others
- Excellent organizational and communication skills
- Ability to work collaboratively
- Proactive attitude, curiosity, and eagerness to implement continuous improvements
- Confidence in decision-making and independent action
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The Company
What We Do
At OLX, we build leading marketplace ecosystems enabled by tech, powered by trust, and loved by our customers. Together we're building a more sustainable world through trade. Serving tens of millions of people every month, we help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more. Our well-loved consumer brands (including OLX, Otomoto, Otodom, Property24, and more) offer safe, smart, and convenient trading platforms and services for our customers. OLX is powered by teams around the world, who are unified in their ambition to help people get more from the world’s limited resources. We are OLX.
