Sales Engineering Support Specialist

Job Title: Sales Engineering Support Specialist

Location: Kansas City (or within Network footprint)

Job Summary

The Sales Engineer Support Specialist will assist the Carrier Sales Engineering Team with Customer Relationship Management (CRM) data entry and vendor relationship items, as well as assist in designs for large Carrier Sales Opportunities. The Sales Engineer Support Specialist will provide daily support to Sales Engineers and the Sales Engineer Manager who directly support the Carrier Sales Team. This position will report to the Carrier Sales Engineer Manager.

Duties & Responsibilities

65%

• Assist SE team to create/design Segra specific TYPE II solutions to accommodate customer requests.
• Become the Carrier Sales single point of contact for all TYPE II vendors.
• Drive to improve TYPE II vendor response times to ensure quote delivery and accuracy.
• Devise a tracking system to maintain structured TYPE II quote information.
• Become the process and resource expert for all Off Net Requests and Off Net Quoting for the Carrier Team.
• Report on quote status and vendor responses.
• Accurately input all requested TYPE II quotes into the CRM for Sales evaluation.
• Document best practices and methods for completing the CRM work.
• Ensure directives are followed closely by the SE Manager to create standardization and consistency.

20%

• Become a tools expert for the GIS Estimating Application
• Assist in designs for multi-site quote requests for Carrier sales.
• Produce fiber KMZ designs, as well as fiber distance tables.
• Audit designs and fiber distances for accuracy, and format them for delivery to the SE.

15%

• Work in CRM systems to process specific types of Opportunities as needed.
• Ensure accuracy of Sales data into CRM.
• Other duties as assigned.

Qualifications

• Education: Preferred bachelor's degree in Business, IT, MIS, Telecommunications, Engineering or equivalent industry experience.
• Can-do attitude and willingness to learn

Experience:

• Knowledge and experience in cost benefit analysis.
• General knowledge of Telecommunication industry business practices, as well as ability to understand process flows. General understanding of order processing and provisioning.

Key Competencies:

• Excellent analytical, administrative, organizational, communication, presentation, and interpersonal skills.
• Microsoft Excel, ARC GIS, and Microsoft Outlook.
• Ability to simultaneously manage multiple projects to meet customer commitments.
• Ability to multi-task and influence change.
• Support Sales team resulting in Quota Achievement for Carrier.
• Business travel could occasionally be required for this position, but is not expected

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.

Other details

• Job Family Career Framework
• Pay Type Salary

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