Sales Engineer

Posted 21 Days Ago
2 Locations
In-Office or Remote
Mid level
Retail
The Role
Partner with business development and sales to onboard large enterprise customers, execute implementations using onboarding playbooks, manage cross-functional project calls, design scalable eCommerce program solutions, serve as SME, engage executive stakeholders, monitor post-implementation ramp, and improve onboarding processes.
Summary Generated by Built In

Staples is business to business. You’re what binds us together.


As a Sales Engineer, you will play a critical role in Staples’ go-to-market strategy by partnering with business development teams and engaging directly with enterprise customers. You’ll lead onboarding for new clients, design scalable program solutions, and serve as a subject matter expert across Staples’ eCommerce and customer programs.


What you’ll be doing:

  • Lead onboarding for large new customers
  • Execute implementations using onboarding playbook
  • Manage cross-functional project calls
  • Support sales teams during implementation
  • Engage Director/VP-level stakeholders
  • Serve as program and eCommerce SME
  • Conduct customer needs discovery
  • Build scalable program solutions
  • Monitor post-implementation ramp
  • Improve onboarding processes


What you bring to the table:

  • Strong project management skills
  • Executive communication ability
  • Collaborative mindset
  • Customer-first approach
  • Analytical problem solving
  • Attention to detail
  • Technical aptitude
  • Ability to influence stakeholders
  • Adaptability
  • Continuous improvement mindset


What’s needed- Basic Qualifications:

  • 2–4 years Sales or Project Management experience
  • Knowledge of customer setup processes
  • Microsoft Office proficiency
  • Experience with enterprise stakeholders
  • Strong communication skills
  • Organizational skills 
  • Ability to travel

What’s needed - Preferred Qualifications:

  • Bachelor’s degree preferred
  • eCommerce onboarding experience
  • Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred
  • Understanding of procurement and integration standards including: 
  • cXML 
  • EDI 
  • OCI 
  • Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing
  • Experience with Staples systems

We Offer:

  • Inclusive culture
  • Flexible PTO
  • 112 Hours PTO
  • Discounts, 401k, Wellness programs

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

About UsStaples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Skills Required

  • Strong project management skills
  • Executive communication ability
  • Collaborative mindset
  • Customer-first approach
  • Analytical problem solving
  • Attention to detail
  • Technical aptitude
  • Ability to influence stakeholders
  • Adaptability
  • Continuous improvement mindset
  • 2-4 years Sales or Project Management experience
  • Knowledge of customer setup processes
  • Microsoft Office proficiency
  • Experience with enterprise stakeholders
  • Strong communication skills
  • Organizational skills
  • Ability to travel
  • Bachelor's degree
  • eCommerce onboarding experience
  • Knowledge of setup system, Sunrise, third party punchouts, and test environments
  • Understanding of procurement and integration standards (cXML, EDI, OCI, PO, POR, ASN, e-invoicing)
  • Experience with Staples systems

Staples Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.

  • Wellbeing & Lifestyle Benefits Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
  • Leave & Time Off Breadth Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
  • Inclusive Benefits Coverage Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.

Staples Insights

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The Company
HQ: Framingham, MA
Year Founded: 1986

What We Do

For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.

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