Team Description
Pendo’s platform helps Product teams to understand how their product is being used, and to use that understanding to drive more engaged customers. As a Sales Engineer at Pendo you’ll play a critical part in our customers’ - and Pendo’s - Success!
Our Sales Engineers are responsible for all technical, solution, and competitive aspects for the Pendo sales cycle. You will work with Account Executives in our US Commercial segment, convincing executives of the technical merits of the software solution. The SE will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Account Executives and their prospects. The SE will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers.
Role Responsibilities
- Sell the product!
- Be the expert that articulates Pendo capabilities in the context of customer needs and value
- Manage and lead proof of concept evaluations
- Interact directly with prospects to address any technical questions and represent the technical expertise of Pendo’s Engineering and Success teams
- Provide training for demonstrating existing and new features
- Contribute reusable assets such as demo sites and scripts, competitive material, and Proof of Concept (POC) assets
- Perform Pendo installations, build and troubleshoot Pendo Guides
- Track and raise feature requests
- Provide feedback to product, engineering and marketing teams at Pendo based on market need
Minimum Qualifications
- Minimum of two (2) years of PreSales experience
- Bachelor’s degree and/or coding academy in a related field
- Excellent interpersonal, communication, persuasion, presentation and writing skills
- Experience scoping, managing and executing customer pilots, projects, and/or Proof of Concepts
- Hands-on experience with client-side web technologies (HTML/CSS/Javascript) and troubleshooting techniques, or similar experience with mobile technologies
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
- Superior solution scoping abilities, using our existing solution and influencing new product development
- Must be willing to work in a fast paced environment with multiple roles
- Passion, people skills and ability to collaborate with a team of sales professionals you support
Preferred Qualifications
- In-depth knowledge of Product Management as an industry
- Experience working in Saas
Pendo Description:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
The expected salary range for this role to be performed in Raleigh, NC is $124,000 - $155,000 OTE
Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
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Top Skills
What We Do
Pendo's mission is to elevate the world's experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world's leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world. For more information, visit: www.pendo.io.
Why Work With Us
Pendo operates in a very exciting market and offers a unique product with highly passionate customers. Our objective has always been to hire incredibly talented, but equally as energetic employees who are committed to serving those customers. We embrace the agility and speed of a startup, but we also offer a flexible and inclusive work environment.
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