COURSER accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
Pre-Sales Engineer
The Pre-Sales Engineer works closely with the sales team to design, present, and refine IT solutions that meet the unique needs of potential clients. This role involves technical assessments, solution architecture, demonstrations, and proposal support, ensuring that solutions align with both client requirements and MSP (“Managed Services Provider”) capabilities. The Pre-Sales Engineer also acts as a subject matter expert, articulating the technical benefits of services and helping clients understand the value of proposed solutions.
Key Responsibilities:
· Collaborate with account managers and sales teams to understand client requirements and propose appropriate technical solutions.
· Design tailored solutions that address specific client challenges, including network, server, cloud, and cybersecurity needs.
· Assist in preparing proposals, statements of work, and other documentation to support the sales process.
· Conduct technical assessments and discovery sessions with prospective clients to gather requirements and assess existing environments.
· Evaluate client infrastructure to determine potential areas for improvement and recommend solutions that fit their needs.
· Create technical architecture diagrams and documentation that outline the proposed solutions.
· Conduct product demonstrations and presentations to showcase MSP services and technologies to prospective clients.
· Articulate the technical features, benefits, and advantages of MSP solutions in a clear and compelling manner.
· Customize presentations to address client-specific needs, highlighting how solutions solve their challenges.
· Act as a liaison between sales and technical teams to ensure a smooth transition from pre-sales to project delivery.
· Provide technical expertise during client meetings, assisting account managers in responding to questions and addressing concerns.
· Work with project and support teams to verify that proposed solutions can be implemented effectively.
· Build and maintain strong relationships with prospective clients, acting as a trusted technical advisor throughout the sales cycle.
· Provide timely follow-up and support to address client questions, concerns, and technical challenges.
· Gather client feedback to inform improvements in pre-sales processes and solution offerings.
· Stay current with industry trends, emerging technologies, and best practices in managed IT services.
· Maintain expertise in MSP offerings and ensure the ability to communicate the technical value of new and existing solutions.
· Participate in training and professional development to expand knowledge of the MSP’s services and technology landscape.
Qualifications:
· Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
· 5+ years of experience in IT, with a focus on pre-sales engineering, solution design, or technical consulting.
· Strong knowledge of network infrastructure, servers, storage, cloud platforms (AWS, Azure), and cybersecurity.
· Proficiency in designing and architecting IT solutions, including hybrid environments and security configurations.
· Familiarity with virtualization technologies (VMware, Hyper-V) and cloud migration strategies.
· Experience with diagramming and documentation tools (e.g., Visio) to develop technical proposals.
· Demonstrated experience in an MSP or similar client-focused IT environment.
· Proven ability to understand complex client requirements and develop appropriate technical solutions.
· Strong communication and presentation skills, capable of articulating technical concepts to non-technical audiences.
· Excellent interpersonal and relationship-building skills, with a client-first approach.
· Strong organizational and multitasking abilities, with attention to detail and a focus on quality.
· Ability to work collaboratively with sales and technical teams to achieve common goals.
Preferred Skills:
· Microsoft Certified: Azure Solutions Architect.
· Cisco Certified Network Associate (CCNA) or similar networking certification.
· CompTIA Security+ or other relevant certifications to demonstrate knowledge in cybersecurity.
Why you’ll love working here
At COURSER, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
Benefit Highlights
· Competitive benefits package, including medical, dental, vision, and life insurance
· 401k match
· Unlimited vacation time*
· Paid sick time
· 10 Holidays including your Birthday and a Floating Holiday!
· Healthy Lifestyle reimbursement
· Amazon Prime reimbursement
· 40 Hours for Volunteer Time
· Paid parental leave
· Reimbursement for ongoing education and certifications
· Learning and development programs
*Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time
team members are provided 10 vacation days.
COURSER is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
Top Skills
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in.
PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value.
On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning.
One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract.
Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row.
Here are a few more awards we’re proud of:
Channel Futures MSP501 Top Managed Service Providers, 2017-2018
Best Places to Work in SC, 2014-2018
Microsoft East Region Office 365 Partner of the Year, 2017
Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016
INC5000 Fastest Growing Companies, 2015-2017
Best of Upstate, 2014
Microsoft Southeast Area Community Connections Partner of the year, 2012
👉Check out our current job openings at https://www.goptg.com/Careers
