ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
A Sales Engineer is responsible for providing world-class product demonstration to prospective ConnectWise partners or existing partners. As the key technical resource and product advisor to all revenue staff and prospects. The Sales Engineer plays an integral part in actively driving the technology evaluation stage of the Sales Process. Promotes better presales engagement through effective evaluation by diligently handling tickets and/or cases. Working with the Sales team, the Sales Engineer drives revenue by consulting with prospective partners and recommending solutions in order to gain acceptance of the technical and business benefits of the product.
Essential Duties and Responsibilities:
- The Associate Sales Engineer is responsible for preparing and developing materials for representing technical aspects of ConnectWise’s Solution (Remote Monitoring and Management – RMM) and proposing how it benefits prospective partners through product demonstration and evaluation.
- Provides exemplary technical expertise and independent creative discretion in producing technical calls and product demonstrations.
- Exercises discretion and judgment regarding product specifications required to address prospective partners requirements, assess needs, and recommend solutions that optimize value.
- Proactively scopes technical solutions required to align product designs to IT Service Providers by interpreting business requirements. Apply requirements in the form of standard or custom proof of concepts and trials to prospects in order to provide an effective means for them to evaluate our product.
- Works independently or as part of a sales team with prospective partners to position technology to both business and technical users in a consultative manner and through product capability assessments.
- Drives trial partners engagement during product evaluation, by diligently managing ticket request.
- Responsible for creating new trial request, tracking and monitoring of product usage.
- Act as a key point of contact for all Revenue staff to provide product knowledge and technology expertise through training, coaching and product support.
- Maintains a thorough understanding of technical sales techniques and processes including the ability to understand customer needs, overcome objections, assist in the development of business cases, and technical deal closing.
- Pursues and maintains professional and technical knowledge through ongoing training and education to ensure ability to work independently as a key professional resource to the revenue organization.
Qualifications: (Skills/Knowledge/Experience Required)
- Understanding of any ConnectWise Business Suite and all integration points for the product is an advantage but not required.
- Experience in sales and the technology field. Someone who is driven to close a deal and has technical aptitude to IT Infrastructure.
- Strong communication, interpersonal, customer service, and sales skills
- Possesses Demo to Win Attitude and be able to communicate professionally in written responses to emails, private messages and when submitting reports.
- Ability to relate technical information to non-technical customers.
- Excellent technical and problem-solving skills to properly articulate business and product needs to both internal and external customers.
- Experience in ticket management. Has good governance skill, diligence and thoroughness of handling tickets/cases.
- Experience with CRM software, like Salesforce, is preferred but not required.
- Experience working with IT Managed Services is preferred but not required.
- Must be flexible, dependable, and capable of quickly learning new products and technologies.
- Organized, detail oriented and self-motivated, manages own time effectively, maintains control over all current projects/responsibilities.
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Top Skills
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
