Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.
Exceptional customer service is the competitive advantage that separates market leaders from everyone else. At Assembled, we're revolutionizing how top companies deliver world-class support through AI-driven workforce management software designed to optimize every interaction.
We're seeking a scrappy Solutions Engineer to help us capture the massive opportunity emerging in support operations. This is an early-stage team role offering significant autonomy and outsized impact. You'll play a crucial part in shaping how we position and sell Assembled's cutting-edge platform, which powers seamless omnichannel customer experiences.
This isn't your typical SE role—you'll be building the playbook as you execute it, influencing strategy and owning the technical aspects of high-stakes deals across all market segments.
What You'll Own:
Drive opportunities from technical discovery through closure, partnering closely with AEs to translate complex requirements into clear, compelling solutions leveraging Assembled's platform.
Design and execute technical evaluations, proofs of concept (POCs), and custom demos that showcase how Assembled uniquely solves customer challenges.
Own responses to RFPs/RFIs and security questionnaires, transforming these into strategic advantages that highlight our product strengths and readiness.
Become an expert in workforce management (WFM) and support operations, proactively anticipating customer needs and demonstrating thought leadership.
Build internal tools, scalable demos, and enablement resources that uplift the entire sales organization.
Consistently achieve ambitious quarterly targets in a dynamic, high-growth environment.
What We're Looking For:
3-5 years of experience as a Sales Engineer, Solutions Engineer, or Solutions Architect, ideally within SaaS.
Strong technical background; comfort with APIs, cloud services (especially AWS), integrations, and web technologies.
Demonstrated ability to thrive independently in fast-paced, ambiguous environments.
Proven track record of closing complex technical deals and consistently achieving sales targets.
Exceptional communication skills, able to simplify and effectively present complex concepts to both technical stakeholders and executive buyers.
Bonus Points For:
Direct experience in workforce management, contact center operations, or customer support technologies.
Hands-on coding ability—we love scrappy problem-solvers who can prototype solutions quickly.
Startup or high-growth company experience, comfortable wearing multiple hats and rapidly adapting to change.
This role comes with competitive compensation (base + commission), equity in a high-growth company, and the opportunity to significantly influence a rapidly expanding market. If you're ready for impactful work with freedom to innovate and execute, we'd love to connect.
Top Skills
What the Team is Saying
What We Do
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
Why Work With Us
Assembled is built on the belief that great teams, like great support agents, lead with empathy, ownership, and action. We work transparently, give and receive feedback as a gift, and show up for each other across roles. It's a culture where titles take a back seat to impact, and everyone’s invested in building something that truly supports people.
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Assembled Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our roles we're hybrid, Monday & Thursday in-office
