Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.
About this roleWe’re hiring a Growth Marketing Lead to own the full funnel. You will be responsible for testing new channels, turning data into decisions, and scaling what works. You’ll partner across Marketing, Sales, and RevOps to build a best‑in‑class growth engine. This role is for someone who moves fast, thinks full‑funnel, and ships with a weekly cadence.
We are open to non-traditional marketers! You might not come from a typical marketing background, but have a sharp strategic mind, a data-driven approach, and a wildly creative streak. You might have been a previous startup founder, a management consultant, or just wrapped up your MBA. What matters most is that you know how to identify growth levers, think in systems, and executive innovate and creative strategies that drive results.
What you’ll doOwn end-to-end growth from awareness to SQL, with clear targets for pipeline and efficiency.
Stand up 0→1 channels, then scale winners with disciplined experimentation.
Improve conversion across key moments, including acquisition, qualification, and sales handoff .
Build an experimentation roadmap with fast feedback loops and transparent decision logs.
Partner with Product, Sales, and RevOps to align narratives, goals, and reporting.
Drive decisions to allocate marketing budget, forecast impact, and optimize spend.
Meaningful interest or experience building and managing paid ads, outbound campaigns, ABM, AEO/SEO, webinars, influencer marketing, and field events.
Energized by testing new channels, messages, and creative in a competitive AI landscape.
Highly analytical with a track record of improving funnel metrics and hitting pipeline goals.
Comfortable with ambiguity and working without a playbook.
Collaborative and curious about how CX and support teams operate.
Experience working with tools like Salesforce, HubSpot, Clay, Unify, and Google Analytics are nice to haves
We encourage candidates to apply even if they don’t meet every requirement.
BenefitsGenerous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Remote and hybrid work options, with catered lunches and snacks in our SF & NY offices
401(k) plan enrollment
Top Skills
What the Team is Saying
What We Do
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
Why Work With Us
Assembled is built on the belief that great teams, like great support agents, lead with empathy, ownership, and action. We work transparently, give and receive feedback as a gift, and show up for each other across roles. It's a culture where titles take a back seat to impact, and everyone’s invested in building something that truly supports people.
Gallery
Assembled Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our roles we're hybrid, Monday & Thursday in-office
