In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.
Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.
Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.
Overview
We're hiring for a Sales Engineer to help address the growing demands of our Revenue teams. This person will have a profound impact on both the sales engineering and sales teams by directly influencing the success of our sellers. You will be instrumental in resolving critical technical challenges that merchants encounter, driving solutions that require advanced problem-solving skills and meticulous attention to detail. Your contributions will be pivotal in navigating complex situations, ultimately enhancing the overall performance and effectiveness of the entire sales organization.
Sales Engineering is the technical validation and solutions arm of the Sales team. We partner alongside the Account Executives to qualify merchant requirements, determine available solutions with Recharge, both out of the box and using our API, and verify solutions will meet business cases.
The Sales Engineering team stands out as we enable the sales team to perform at a higher level, influence product development, ensure customer satisfaction and contribute to net new revenue growth at Recharge.
What you’ll do
- Drive revenue growth by delivering tailored technical solutions that address the specific needs of customers leading to successful sales conversions.
- Enhance a merchant’s experience by resolving complex technical issues quickly and effectively, ensuring seamless integration of Recharge products
- Collaborate with the sales team to strategically position products in the market, demonstrating technical value that aligns with merchant goals.
- Lead technical presentations and product demonstrations that clearly articulate the benefits and capabilities of solutions, fostering customer trust and confidence.
- Optimize the sales cycle by identifying and addressing potential technical roadblocks early, ensuring a smoother and faster pathway to closing deals
- Influence product development by communicating merchant feedback and market needs to internal teams, contributing to the creation of more competitive and effective solutions.
- Live by and champion our values: Accountability, Collaboration, Iteration and Details
What you’ll bring
- Proven technical proficiency with a strong foundation in the principles of problem solving, e-commerce, REST APIs, and communication.
- Excellent problem solving skills with the ability to quickly understand complex systems and propose effective solutions to technical challenges.
- Strong communication and presentation skills, capable of translating technical concepts into clear, value-driven messages for both technical and non-technical audiences.
- Hands-on experience in Pre-sales engineering, showcasing the ability to work collaboratively with sales teams and merchants to drive successful outcomes.
- A track record of continuous learning and adaptability, with demonstrated willingness to stay current with evolving technologies and industry trends.
- Familiarity with CRM tools and Sales processes, with a focus on using technical knowledge to influence and support sales strategies.
- Bachelor’s degree in a related field (e.g. Computer Science, Engineering, or similar), or equivalent practical experience, combined with a commitment to ongoing professional development.
- Ability to work CST or MST timezones in order to support our West Coast sales team and APAC deals.
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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Transparency in Coverage
This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.
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What We Do
Recharge is the first-in-class subscription management solution, helping ecommerce merchants of all sizes launch and scale subscription offerings. Recharge’s subscription billing and payment management solutions are designed to help merchants grow by increasing revenue and customer lifetime value while reducing operating costs and churn. Today, Recharge powers subscriptions for more than 50 million subscribers across 15,000 merchants, including fast-growing brands such as Geologie, Keap Candles, Dropps, Bokksu, and Verve Coffee Roasters. We're a remote-first company with more than 500 team members across 15 countries.
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