Solutions Engineer

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera works with health organizations across the country that have hundreds of integrated systems, complex data requirements, and a need to consolidate relevant data into the Artera platform.

Artera is looking for a talented Solutions / Sales Engineer to join the team. You will work directly alongside a team of Account Executives, Sales Engineers, and Customer Success Executives under the direction of our Manager, Sales Engineering. We are looking for a Sales Engineer who enjoys giving compelling product demonstrations, exploring new customer use cases, and leveraging our product to meet diverse customer business needs.

Responsibilities

• Run in-depth product demonstrations for a diverse customer and Prospect base.
• Be a product expert for the sales process – providing solutions for the Prospect’s stated business goals using product functionality. This includes providing solutions for existing customers who are looking to add new use cases to their Artera deployment.
• Lead technical discovery with customers to align customer use cases with integrated solutions. 
• Be an integration expert for the sales process – understand the relevant architecture of a Prospect’s systems and how they can integrate into the Artera platform. Collaborate with the Innovation and Engineering teams to generate integration feature ideas.
• Coordinate and complete Request for Proposals, Request for Information, and Security Questionnaires for Enterprise Prospects.
• Effectively communicate complex technical concepts with Prospects in non-technical and simple language.
• Utilize creative problem solving to accommodate complex customer workflows with integrated solutioning across a variety of healthcare partners and vendors. 
• Scope and evaluate the feasibility of Prospect asks, particularly as they relate to integrating with 3rd party data sources.

Requirements

• Bachelor’s degree in STEM preferred **additional experience in lieu of a degree is also accepted**
• 4+ years of relevant work experience (healthcare and/or sales experience)
• Previous direct clinical experience (previous nursing experience highly preferred)
• Strong written and verbal communication skills
• Strong analytical, problem-solving, and logical reasoning skills
• Ability to conduct technical discovery with prospects and clients
• Comfortable with frequent change and knows how to operate in a fast-moving, dynamic environment; able to navigate through ambiguity
• Ability to travel up to 25% as needed
• Must be able to work standard business hours M-F in PDT

30/60/90 Day Expectations

• Within 30 days you will…
• Actively build a foundation of product knowledge using the Knowledge Base
• Shadow Sales/CX/iO/Ecosystem calls
• Learn the technical foundation to the Artera Platform
• Begin Artera Demo Certification




• Within 60 days you will…
• Complete Artera Demo Certification
• Handle most introductory product demos (mainly mid-market, early-stage) independently
• Know how to internally leverage resources to track down answers to prospect/customer questions




• Within 90 days you will…
• Independently scope core Artera functionalities and generate SOWs
• Begin handling cross-sell partner demos independently, field basic technical Q&A
• Actively contribute to RFIs/SQs
• Serve as an internal SME (i.e. participate in the #ask_an_se Slack channel)
• Be accountable for technical validation and scoping for prospects and current customers alike
• Work hand in hand with AEs and CSMs on net new and in-flight deals
• Consult with Account Executives and clients to solve complex problems in the healthcare space

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, Seattle, Denver, Chicago, Boston, and Philadelphia (Wayne).

Artera HQ is in Santa Barbara, CA, with an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid, and you will be expected to work out of your designated office location regularly, following local office guidelines. While three days a week may be a general guideline, the specific requirement will be set regionally based on the needs of the local office and the role.

If you live in one of our other hubs, your role will be remote to start. As our team continues to grow in these cities, Artera will explore opening offices in these locations, but there is currently no timeline in place for that. Once that happens, in-office attendance will similarly follow regional expectations, with flexibility to align with the local office's norms and the specific job requirements.

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

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