Sales Engineer - Senior Kalamazoo, MI

Summary:

Flowserve is looking for a hands-on, experienced Sales Engineer to sell pumps, mechanical seals, and services to existing and new customers in the oil & gas, chemical, general industries in the Michigan, Illinois, Indiana, Wisconsin and some additional locations.

Flowserve’s reputation as a global leader for design, quality, and service will support the Sales Engineer to demonstrate a value proposition and establish long-term business relationships.

The Sales Engineer will create a lasting competitive advantage for Flowserve by understanding our products and their applications in our customers’ operations. The Sales Engineer will be forward-thinking by identifying opportunities, developing marketing plans, and achieving increased sales over time.

Responsibilities:

• Maintain regular, planned communication with key customers in the territory.

• Conduct direct, in-person sales calls.

• Respond promptly and thoroughly to customer inquiries.

• Achieve sales objectives, including bookings and growth targets.

• Expand Flowserve’s wallet share within key growth markets, select customers, and underrepresented product lines.

• Develop and implement marketing plans aligned with regional sales objectives to support organizational goals.

• Prepare quarterly updates on progress toward yearly objectives.

• Stay informed about customers’ targeted and forecasted projects.

• Build win-win relationships by understanding the needs of both customers and Flowserve to support negotiations.

• Provide industry intelligence, financial insights, technical expertise, and deep product knowledge.

• Proactively engage with customers to resolve technical challenges.

• Work closely with EPC and HQ customers, regional end-user sales engineers, sales managers, distribution sales teams, commercial operations, product management, supply chain, engineering, and operations.

• Participate in project calls with OEs, EPCs, EU, and HQ accounts to influence Flowserve preference on specifications.

• Inform customers about product quality, features, and the Life Cycle Advantage program using company marketing materials.

• Train customers on product features and usage.

• Leverage knowledge of competitors’ strengths and weaknesses to highlight the value of Flowserve’s products and services.

• Maintain organized records and prepare reports on customer contacts, quotes, status, actuals, and expenses.

• Promote a Customer-First attitude, collaborating with internal teams to meet customer needs, resolve issues, and honor Life Cycle Advantage agreements.

• Convey enthusiasm for Flowserve’s products and inspire confidence in the company’s vision and strategic direction.

Requirements:

• 5 + years of industrial sales experience with a track record of self-initiated, sustained sales success.

• Knowledge of the design and operational requirements of rotating pumps, mechanical seals, and related equipment.

• Skilled at product demonstrations, presentations, and business writing.

• Trained in sales techniques, negotiations, and business finance.

• Proficient in using technology to manage daily activities, with strong Microsoft Office skills, including Excel for complex spreadsheets, Word, and presentation software.

• Demonstrated financial acumen to discuss business decisions, especially return on investment, in support of solution selling.

• Able to lead root cause failure analysis and communicate results.

• Experienced in leading meetings, including setting agendas, preparing materials, facilitating discussions, and assigning follow-up activities.

• Proven ability to multitask with flexibility and follow-through to meet urgent deadlines with little or no supervision.

• Capable of physical activity, including walking large customer sites, lifting at least 50 lbs, and ascending/descending ladders and staircases in multi-story facilities.

• Ability to travel up to 50% of the time.

Preferred Experience/Skills:

• Mechanical Engineering degree is preferred.

• Sales experience with rotating equipment such as pumps and mechanical seals.

Benefits Starting from Day 1:

• Medical, Dental & Vision Insurance (including FSA and HSA options) 

• Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance

• Short and Long Term Disability 

• Retirement Planning, 401(k) plan, & Financial Wellness Resources 

• Educational Assistance Program 

• Time off Policies (including sick leave, parental leave, and paid vacation)

* Eligibility requirements apply to some benefits and may depend on job classification and length of employment.