Location: Mississauga, Canada (Hybrid)
Who We Are:
SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team.
You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, demonstrate your strong lateral thinking abilities whilst working in a fast-paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI.
Sales Engineers are responsible for satisfying the needs of new and existing customers in an effort to maximize their experience with SOTI products. This includes, providing technical support, revenue generation in add-on sales and professional service training and following up on pre-sales cases as needed. This position demands a high level of customer service through all interactions as a SOTI representative.
What’s in it for you?
The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.
The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.
What You Will Do
- Develop and grow revenue through consultative selling with clients and prospects, presenting a warm, professional, well-spoken, and caring persona as an effective representative of SOTI.
- Provide email and telephone-based presales technical support for our software products.
- Perform production demonstrations that articulate the business and technical value of SOTI solutions.
- Collaborating with the regional sales team consultatively with clients/stakeholders. Helping them to envision the possibility of mobility.
- Educate on and facilitate SOTI solutions that can effectively address business and technical outcomes, positioning business value to customer organizations' decision-makers.
- Present the solution architecture, including all technical aspects of the product and supporting systems.
- Provide pre-sales technical support, installing and configuring enterprise software solutions during POC to prospective customers.
- Communicate with internal product development teams to resolve product issues & generate recommendations for product roadmaps (feature requests).
- Assist with the execution of internal team projects and initiatives.
Experience You will Bring
- Minimum of 3-5 years of work experience with experience related to mobile device management solutions and enterprise mobility (Android, iOS, Linux, Windows), BYOD, SaaS
- Prior experience working in a technical customer-facing role. Ideally, as a pre-sales / sales engineer.
- Excellent written and verbal communication with demonstrated ability to communicate the complexities of technical programs.
- Knowledge of computer networking principles (DNS, IP network, Firewalls, etc.).
- Knowledge of Single Sign-On (SSO), Identity Application Management (IAM), Security Assertion Markup Language (SAML), the Identity provider (IdP),
- Knowledge of certificate authorities, certificate management & distribution, and encryption methodologies (SHA1/2, TLS, etc.).
- Knowledge of Active Directory, LDAP protocol, and identity management systems.
- Understanding and experience with Databases (i.e., MS SQL server, MY-SQL, MongoDB, etc.).
- Understanding and/or knowledge of business processes & sales cycle
- Knowledge of containerization and virtualization.
- Work autonomously with minimum supervision.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
Nice to Have
- Cisco Certified Network Associate or equivalent.
- Microsoft Certified Technology Specialist (MCTS) - Exchange or equivalent experience.
- Understanding or knowledge of Cloud Computing or certification like AWS Certified Solutions Architect - Associate.
- Android Enterprise Professional.
- Any formal sales training - value selling, SPIN, Miller Heiman.
- Understanding of Rest APIs and coding (i.e., Java Scripting, HTML, etc.)
- Experience with customer service / Incident management software.
- Multilingual capabilities.
#LI-SN1
If you want to bring your ideas to life, apply at SOTI today. Use of Artificial Intelligence in Hiring SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact [email protected].We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [email protected].Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.Skills Required
- 3-5 years of work experience with mobile device management solutions and enterprise mobility
- Prior experience in a technical customer-facing role, ideally as a pre-sales / sales engineer
- Excellent written and verbal communication skills
- Knowledge of computer networking principles (DNS, IP network, Firewalls, etc.)
- Knowledge of SSO, IAM, SAML, IdP, and certificate management
- Knowledge of databases (MS SQL server, MySQL, MongoDB)
- Understanding of business processes & sales cycle
- Knowledge of containerization and virtualization
What We Do
SOTI is a global provider of enterprise software solutions that go beyond traditional MDM/EMM/UEM. For over 25 years, SOTI has been trusted by companies to get the most out of their mobile operations. It continues to be recognized as an industry leader and an innovator in the mobile management space and beyond. With the SOTI ONE Platform, businesses get the most out of smartphones, tablets, wearables, cameras, POS terminals, kiosks, scanners and more. Additionally, SOTI enables organizations to rapidly build mobile apps to replace paper-based processes and manage enterprise-grade printers
