Sales Operations Specialist

About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You’ll Do

The primary responsibility of the Sales Enablement Specialist is to support sales, customer experience and marketing programs to ensure a smooth sales process and customer experience for the customer and Ascent Global Logistics. This position will report directly to the Sr. Director of Sales Governance.

• Data & Systems Management

• Maintain and execute the CRM and Sales Data Audit process to set standards.
• Perform data enrichment research and maintain appropriate data within the CRM.
• Manage report requests to support sales representatives and sales leadership.
• Consolidate and analyze sales data to support system integrity, process and performance. 
• Manage, test and implement CRM updates, changes, and enhancements.

•  Sales & Leadership Support

• Maintain dashboards, reports and KPI data within the CRM.
• Work with sales team to resolve data integrity issues in support of CRM hygiene.
• Provide reporting to Sales regarding lost business, new opportunities/pipeline, account onboarding, etc.
• Manage sales account assignments and territory coverage model.
• Serve as the subject matter expert for the sales organization in relation to systems and processes used within the sales cycle.
• Conduct CRM system and process training.
• Assist with the development of education and training content to establish core sales fundamentals for new and existing sales team members.
• Assist with key projects and initiatives that drive overall sales growth.

• Organizational Support

• Work with marketing on administration and management of campaigns and associated data.
• Works closely with Client Transition and Integration (CTI) on account alignment and data needs.
• Partner with Marketing to support sales communications, sales updates, newsletters, etc.

What You’ll Bring

• High energy with a “can do” attitude, a positive demeanor, a sense of purpose, and the ability to have fun and adapt.
• Diplomacy, integrity, and presence that enables you to work effectively with a wide range of personalities at all levels within the organization.
• Detail-orientated with the ability to multi-task and prioritize tasks.
• Bachelor’s degree or equivalent related work or military experience
• 5 or more years of experience in sales, sales operations, supply chain management, logistics, engineering, or operations preferred.
• Prior experience with CRM’s, creating reports, developing dashboards, auditing activity, and managing users
• Advanced experience with Microsoft Excel with the ability to analyze large sets of data, specific skills include Powerpivot, VBA, Powerquery.
• Solid experience with Microsoft Office (Word, PowerPoint, Access, and Project)
• Project management experience

Ascent’s Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay

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