Sales Enablement Manager

We are seeking a dynamic and strategic Sales Enablement Manager to join our team to help drive the success of our sales organization, which includes our post-sale Customer Success team. In this role, you will equip our selling and customer success professionals with the knowledge, tools, and resources they need to excel and exceed their targets. You will also play a crucial role in helping build out and operationalize tools, SOPs, metrics and other sales and customer value measurement programs. You will collaborate closely with cross-functional teams, including sales, marketing, and product, to develop and execute comprehensive enablement programs that empower our sales professionals to deliver exceptional customer experiences and drive revenue growth.

The Sales Enablement Manager will focus on sales engineering and customer success and work proactively with senior management to identify business challenges, prioritize these challenges, define the scope and approach for the solution and execute those activities. This position reports to Head of North American Sales Ops and works under the Sales Enablement Team Lead.

As a member of the sales enablement team, you will:

• Work alongside Sales, Marketing, Sales Operations, and leadership to develop strategy and execute enablement initiatives and projects
• Improve onboarding and accelerate ramp time of our selling professionals, with a focus on sales engineering and customer success
• Measure and report on onboarding and enablement initiatives and their impact on effectiveness and productivity
• Assist in the deployment and ongoing support of a sales enablement platform for content access and engagement as well as onboarding, learning, and coaching
• Collaborate with product marketing and others to develop resources and tools such as customer success plays, presentations, and demo scripts
• Build and maintain project documentation and standard operating procedures
• Drive adoption and execution of agreed upon best practices
• Develop online and in-person training, learning paths, and certifications to drive sales and customer success management readiness
• Work with leadership to plan impactful sales events and trainings

To be successful in this role, you'll need:

• 5+ years of experience leading enterprise-wide business programs
• Experience supporting a global sales team (preferred)
• Experience with Sales and Marketing domain areas strongly preferred (e.g. sales, sales operations, training, use of sales tools)
• Experience with CRM and sales tools such as sales enablement platforms, learning platforms, and sales engagement software
• Excellent oral and written communication skills
• Strong project management skills

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.