- Manage and maintain CRM systems to ensure data accuracy, pipeline transparency, and consistent reporting.
- Coordinate with internal teams on quote generation, proposal preparation, order processing, and timely follow-ups on leads, renewals, and customer requests.
- Support sales forecasting, pipeline management, and performance tracking to drive operational efficiency and accuracy.
- Prepare comprehensive dashboards and reports to analyze sales performance, conversion rates, and key metrics,
identifying trends, gaps, and opportunities for growth and improvement. - Serve as a primary contact for key accounts, ensuring effective communication, relationship management, and prompt issue resolution.
- Support Account Managers with renewal tracking, upselling opportunities, and customer satisfaction initiatives to strengthen client retention and growth.
- Collaborate with the Finance team on invoicing, payment follow-ups, and financial accuracy in sales transactions.
- Develop and maintain sales data, templates, and tools to standardize practices and improve sales consistency.
- Support the onboarding and training of new sales team members, helping streamline processes to enhance productivity and the overall customer experience.
Requirements
- 4-10 years of experience in sales operations, sales support, or account management.
- Strong analytical skills and proficiency with Excel/Sheets and CRM tools.
- Proficiency in Japanese language is a must.
- Excellent communication and coordination skills — able to work cross-functionally.
- High attention to detail, organized, and comfortable handling multiple priorities.
Benefits
Skills Required
- Graduation
- Japanese proficiency
- 4-10 years of experience in sales operations, sales support, or account management
- Strong analytical skills
- Proficiency with Excel or Google Sheets
- Proficiency with CRM tools
- Excellent communication and cross-functional coordination skills
- High attention to detail and strong organizational skills
- Ability to handle multiple priorities
What We Do
Nucleus Software is the leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200 financial institutions in 50 countries, supporting retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas. FinnOne Neo™ - End-to-End Loan Lifecycle Management A comprehensive product suite built to digitize the lending operations of the global banking and financial services industry. FinnOne Neo is an agile and customer-centric platform capable of servicing the entire loan cycle. Nucleus Software’s FinnOne has been the 10 time winner World's Best Selling Lending Software. Nucleus Software's Lending Mobility Solutions enable the user to perform paperless data sourcing, revert back with application statuses, submit field investigation responses, collect upfront payments and compute repayment related calculations. The applications are based on robust platform with effective integration of security and technological aspects to cater to stringent requirements of financial institutions. Nucleus Software’s FinnAxia is a comprehensive cash management solution that caters to Global Receivables, Global Payment, Global Liquidity , e-Financial supply chain management and Business Internet Banking providing flexible, speedy & efficient execution of cash management processes. The web-enabled solution provides a competitive edge to banks and financial institutions with its seamlessly integrated modules. Acting as a powerhouse, Nucleus Software’s FinnAxia offers scalable and flexible banking solutions designed to address the dynamic business needs of the banks customers. Nucleus Software also offers solutions to customers in the areas of Managed Infrastructure services and Application Development & Maintenance.
