Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
About the Role:
The Sales Enablement and Operations Manager will support the regional Sales organizations and related departments (Customer Success, Strategic Alliances, and Business Units) through various associated responsibilities that ensure sales and demand generation objectives are attained. This position is also responsible for sales enablement, talent development, data hygiene, and correlated tasks that assist in new Managed Services revenue acquisition.
The Sales Enablement and Operations Manager will support functions essential to department productivity, enablement, and new revenue acquisition within the following channels: direct, indirect, and strategic alliances. These include planning, reporting, sales process optimization, large proposal process management, sales content management, training, and sales program administration.
What You’ll Do:
- Pre-Sales and Sales Enablement:
- Develop, maintain, and standardize sales enablement content to support Managed Services offerings; ensuring all materials are always accurate, relevant, and client-focused (Service Briefs, Sales Plays, Pitch Decks etc..).
- Provide training and guidance to sales teams to effectively communicate the value of Managed Services.
- Client Advocacy and Engagement:
- Act as a trusted advisor and liaison between pre-sales, delivery, and clients to ensure seamless transitions and onboarding.
- Gather feedback during pre-sales and delivery phases to drive service improvements and client satisfaction.
- Ensure the Managed Services business unit is perceived as an easy-to-work-with, client-focused organization.
- Cross-Regional Coordination:
- Work across regions to ensure consistency in messaging, processes, and deliverables.
- Engage regional leaders and stakeholders to align pre-sales strategies with regional needs and goals. Promote collaboration between distributed teams and foster a unified Managed Services approach.
- Align with Selling Regions, Business Unit Leaders, Strategic Alliances, and Marketing to achieve demand generation and new revenue acquisition impact.
- Foster close, cooperative relationships with peer leaders, sales reps, solution engineering, and sales support personnel.
- Talent Management: Onboarding and assisting in creating and developing a Learning and Development Program. Sales team capability and performance reporting.
- Asset Management: Proposal, content repository, continuous improvement, sales support materials. Maintain internal and external facing platforms with accurate and relevant material and messaging.
- Reinforce, support, and maximize partner funding programs
- Travel, plan, and participate in sales/company-related events
Sales Operations (“Set up, Analyze, and Support”):
- Identify where enhancement is needed in sales practices, make suggestions, and assist in improvements.
- CRM and CPQ development: Data/ process governance, and end-user functionality support necessary to improve efficiency and reporting. Qualification to close process optimization.
- Develop and maintain data management systems and dashboards. Enforce data hygiene, governance, and enrichment and prepare pipeline reports/ forecasting.
- Create and maintain documentation: sales processes, training, and document version management.
- Enforce acceptable ideal customer profile inside of pursuits, Go/ No-go LDP process
- Communications: Create “Win Wires” for new logo closes and correspondences to the company, alliances, and partners.
- Launch and manage effective incentive programs
Qualifications & Interests:
- Strong creative and asset generation proficiencies
- A minimum of 5 years experience in Sales Enablement
- IT Managed Services Provider or Managed Security Services Provider experience required
- Strongly skilled in organization, problem-solving, and multitasking while being committed to excellence.
- Effective communication skills (ex., Management interactions, creating and distributing company-wide communications, training).
- Strong presentation skills (In-person training and development)
- Demonstrated ability to manage analytical initiatives
- Strong proficiency in MS Office, content creation/ design platforms, and CPQ automation tools.
- Project management
- Strong interpersonal communication skills
- Results-oriented, entrepreneurial, innovative attitude
- Strong work ethic
- Bachelor’s degree from an accredited university
Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
Estimated Pay Range
$113,500—$170,300 USD
The Perks:
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Stocked kitchen with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
What We Do
Trace3, a pioneer in business transformation solutions, empowers organizations to lead their market space by keeping pace with the rapid changes in IT innovations ensuring relevance to specific business initiatives required to maximize revenue generation by leveraging the latest Silicon Valley, cloud, big data and datacenter technologies maximizing organizational health. We have a unique ability to deliver optimal solutions combined with our talented team and over 10 years of documented best practices that unify people, process and technology. Over 2,000 globally recognized companies trust in Trace3 to stay relevant and innovative in today’s highly competitive market.
