At CL Support Services, we are all about working hard, growing together, and doing the right thing — even when no one’s watching. We treat each other like family, support each other’s growth, and show up every day with purpose and passion. If you're someone who’s committed, always looking to improve, and values honesty and teamwork, you’ll fit right in here.
We are seeking a Sales Enablement Analyst who will support sales and operations by managing and improving key technology platforms. This role combines technology support, training, troubleshooting, and process improvement to ensure teams have the tools and knowledge they need to succeed. The ideal candidate is a problem-solver who enjoys technology, improving systems, and helping others find effective solutions.
What You'll Do
- Manage and support Salesforce, including troubleshooting, system improvements, reporting, dashboards, user support, and Field Service Lightning.
- Support sales and field teams with CRM, scheduling, lead management, and day-to-day technology needs.
- Administer and support ArcSite and Rilla including user management, training, reporting, troubleshooting, and system integrations.
- Develop and improve system integrations and automation to streamline processes and reduce manual work.
- Create and maintain reports and dashboards that provide actionable insights for leadership and sales teams.
- Train and assist users across multiple platforms, ensuring teams understand and effectively use available technology.
- Partner with internal teams and technology vendors to troubleshoot issues and implement new solutions.
- Identify process and system gaps and recommend or implement improvements that increase efficiency and data accuracy.
- Support new technology implementations, including developing processes, training materials, reporting, and ongoing support.
- Manage special projects involving sales technology, data, automation, and operational improvements.
Qualifications
- 2+ years of experience in sales operations, sales enablement, CRM administration, business systems, business analytics, or a related field.
- Experience administering or supporting Salesforce required.
- Salesforce Administrator certification is a plus.
- Experience with CRM systems, field service platforms, or sales technology.
- Strong analytical and problem-solving skills.
- Ability to troubleshoot technology and identify the root cause of problems.
- Strong understanding of data, reporting, and dashboards.
- Experience training and supporting end users.
- Strong organizational and project management skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and priorities simultaneously.
- Strong attention to detail.
- Ability to work independently and take ownership of problems from start to finish.
Why Work For Us?
- Paid Holidays, Vacation and Sick Time
- Casual dress code, you can wear jeans to work
- Medical, Dental, Vision, Short Term Disability, and Life Insurance
- 401k & Roth
Skills Required
- 2+ years of experience in sales operations, sales enablement, CRM administration, business systems, business analytics, or a related field
- Experience administering or supporting Salesforce
- Experience with CRM systems, field service platforms, or sales technology
- Strong analytical and problem-solving skills
- Ability to troubleshoot technology and identify root causes
- Strong understanding of data, reporting, and dashboards
- Experience training and supporting end users
- Strong organizational and project management skills
- Excellent written and verbal communication skills
- Ability to manage multiple projects and priorities simultaneously
- Strong attention to detail
- Ability to work independently and take ownership of problems from start to finish
- Salesforce Administrator certification
What We Do
CL Support Services is a Houston-based business support and consulting firm serving home-service contractors, particularly companies with annual revenues of $1 million to $100 million. Established to support Olshan Foundation Solutions, it now helps contractors grow profitably and sustainably through marketing and advertising, lead and sales management, recruiting, human resources, accounting and tax management, risk and insurance procurement, information technology, and management consulting.
