Sales Effectiveness Specialist I

Posted Yesterday
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Johannesburg, Gauteng, ZAF
In-Office
Senior level
Information Technology • Legal Tech • Analytics
The Role
Drive sales performance through enablement strategy, training, coaching, process optimization, performance analytics, CRM adoption, and dashboard development. Partner with Sales, Marketing, Product, Finance, HR, and Operations to improve productivity, conversion rates, forecasting, pipeline health, sales execution, customer experience, and revenue growth.
Summary Generated by Built In

About the Role

As a Sales Effectiveness Specialist, you’ll help drive revenue performance through sales enablement, training, process optimisation, performance analytics and CRM effectiveness. You’ll equip sales teams with the skills, tools and insights to improve productivity, conversion rates and customer experience.

Working as a strategic partner across Sales, Marketing, Product, Finance, HR and Operations, you’ll strengthen commercial alignment and support sustainable revenue growth.


About our Team

LexisNexis Legal & Professional serves customers in more than 150 countries and has 11,800 employees worldwide. It’s part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. We’ve long been a leader in bringing AI and advanced technologies to the legal market, and our teams develop and validate solutions in line with RELX Responsible AI Principles.


Responsibilities

  • Build sales capability: Develop enablement strategies aligned with business goals; identify capability gaps; design onboarding, learning pathways and development programmes; and standardise sales methodologies and workflows.
  • Train and coach: Deliver training in consultative selling, negotiation, objection handling, product knowledge and CRM tools. Facilitate workshops, simulations, role-plays and individual coaching, and help sales managers strengthen their coaching and performance management.
  • Improve sales processes: Identify bottlenecks and implement improvements to efficiency and conversion. Strengthen pipeline management, forecasting, territory planning and sales execution, while promoting continuous improvement.
  • Use performance insights: Monitor win rates, sales cycles, conversion, quota attainment and pipeline health. Develop actionable dashboards and reports, and measure training effectiveness, productivity improvements and enablement returns.
  • Improve CRM and sales technology: Support CRM adoption, data quality, reporting accuracy and system effectiveness. Optimise tools, automate workflows and deliver technology training.
  • Partner across teams: Align commercial priorities and customer insights, sales messaging, marketing campaigns and go-to-market strategies. Support sales leaders in addressing performance gaps and improving execution.

Requirements

  • A bachelor’s degree in Business, Marketing, Finance or a related field.
  • At least five years’ experience in Sales Enablement, Sales Operations, Learning & Development or a similar role.
  • Experience designing and delivering effective sales training programmes.
  • Advanced CRM proficiency; Salesforce experience is preferred.
  • Strong analytical, reporting and dashboard-development skills.
  • Project management, stakeholder engagement and change management capabilities.
  • Excellent communication, facilitation and coaching skills.

About the Business

LexisNexis Legal & Professional provides legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making, achieve better outcomes and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.


Work in a way that works for You

We promote a healthy work/life balance and offer wellbeing initiatives, shared parental leave, study assistance and sabbaticals to help you meet your immediate responsibilities and long-term goals.


Working for You

We know your well-being and happiness are key to a long and successful career. Benefits include medical aid, a retirement plan inclusive of risk benefits (disability, critical illness, life cover and funeral cover), and modern family benefits, including adoption and surrogacy. Study leave is also offered.


We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Skills Required

  • Bachelor's degree in Business, Marketing, Finance, or a related field
  • At least five years of experience in Sales Enablement, Sales Operations, Learning and Development, or a similar role
  • Experience designing and delivering effective sales training programs
  • Advanced CRM proficiency
  • Salesforce experience
  • Strong analytical, reporting, and dashboard-development skills
  • Project management, stakeholder engagement, and change management capabilities
  • Excellent communication, facilitation, and coaching skills

RELX Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.

  • Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
  • Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
  • Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.

RELX Insights

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The Company
HQ: London
10,001 Employees
Year Founded: 1880

What We Do

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.

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