TransUnion's Job Applicant Privacy Notice
Team Overview
The role requires a highly analytical, quality-focused, and detail-oriented professional with strong administrative capabilities and a comprehensive understanding of consumer dispute regulatory requirements across South Africa, Botswana, Eswatini, Namibia, Kenya, Zambia, Rwanda, and Malawi.The incumbent serves as the operations systems and process subject matter expert (SME), conducting advanced analysis of operational systems, processes, standard operating procedures (SOPs), audit findings, regulatory observations, and business challenges. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
- Operational analysis and continuous improvement.
- Conduct advanced analysis of operational processes, systems, controls, audit findings, and regulatory observations to identify improvement opportunities.
- Perform root-cause analysis of operational issues and recommend effective corrective actions.
- Drive process optimization initiatives that improve operational efficiency, service quality, customer experience, and productivity.
- Review, develop, maintain, and enhance operational processes, SOPs, controls, and supporting documentation.
- Systems and Business Requirements Management.
- Act as the Operations Systems and Process SME for business stakeholders.
- Perform first-line investigations and business analysis of system and process issues before engagement with technical teams.
- Collaborate with project and technology teams throughout the solution design, testing, and implementation lifecycle.
- Lead User Acceptance Testing activities for operational system enhancements and projects.
- Develop business test cases, test scripts, test plans, and acceptance criteria.
- Coordinate test execution, defect management, and business sign-off activities.
Required Knowledge And Experiences
- Matric with a Certification in Business Analysis, including experience in business management, information systems, project management and internal audit & risk.
- Lean Six Sigma Green Belt or equivalent process improvement certification
- 3+ years' experience in operational analysis, business analysis, process improvement, or operational excellence environments.
- Proven experience in requirements gathering, SOP development, process optimization, UAT leadership, and systems analysis.
- Experience supporting audit remediation, compliance initiatives, and operational transformation projects.
- Demonstrated ability to leverage data analytics, AI, and automation technologies to improve operational effectiveness and customer outcomes.
- Experience investigating operational system and process issues and translating business requirements into technology solutions.
- Exposure to audit remediation, compliance monitoring, regulatory requirements, or control environments.
- Intermediate excel skills (advantage)
For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company’s Employment Equity plan and targets.
If you do not hear from TransUnion within three weeks of applying, please consider your application unsuccessful.
TransUnion Overview:
At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting‑edge technology that truly matters.
At TransUnion Africa, you’ll join a purpose‑driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work‑from‑home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.
TransUnion Job Title
Sr Analyst, Data Analysis
Skills Required
- Certification in Business Analysis, including experience in business management, information systems, project management, and internal audit and risk
- Lean Six Sigma Green Belt or equivalent process improvement certification
- 3+ years of experience in operational analysis, business analysis, process improvement, or operational excellence
- Experience in requirements gathering, SOP development, process optimization, UAT leadership, and systems analysis
- Experience supporting audit remediation, compliance initiatives, and operational transformation projects
- Experience leveraging data analytics, AI, and automation technologies
- Experience investigating operational system and process issues and translating business requirements into technology solutions
- Exposure to audit remediation, compliance monitoring, regulatory requirements, or control environments
- Experience working with Operations, Compliance, Risk, Project, and Technology stakeholders
- Experience supporting change initiatives and system implementations
- Understanding of generally accepted compliance principles and standards
- Excellent written and verbal communication skills
- Proficiency with office applications and ability to learn new software and systems
- Intermediate Excel skills
- Ability to create and present management reports
- Analytical and problem-solving abilities
- Proactive, organized approach to multitasking
- Strong time management skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
