APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.
This role manages and cultivates a book of business while leading a sales team to measurable goals and overseeing gallery operations. The Sales Director operates as a knowledgeable and engaging brand ambassador for APPARATUS, driving sales generation and client engagement while ensuring delivery of the best possible client experience. This is an in-person role based in our Miami Gallery.
RESPONSIBILITIES
Sales Leadership and Team Management
- Provides senior-level leadership and directly manages a client-focused sales team.
- Ensures successful team performance to sales targets and established KPIs.
- Gives team members thoughtful and helpful coaching/feedback that results in action and measurable improvement.
- Drives operational effectiveness of entire team to ensure accurate and timely information sharing internally and externally.
- Develops deep understanding and utilization of internal technology tools to monitor multiple lines of business, track revenue and coach team to consistently effective results.
Business Development and Client Engagement
- Accountable for all aspects of sales generation, client engagement, and revenue growth within territory.
- Represents APPARATUS at industry events, openings, and networking opportunities throughout the year, acting as a clear representative of the brand and engaging with the design community.
- Ensures consistent deployment by the sales team of APPARATUS-approved client engagement activities to grow business including follow-ups, thank you notes, re-engagement correspondence, micro-events, and studio visits.
- Effectively monitors and communicates updated order timelines, possible delays and deliveries to relevant team members and clients.
Gallery Operations and Brand Standards
- Manages aesthetic and operational oversight of the London gallery and escalates any maintenance issues as needed.
- Partners with headquarters team to lead client experience standards, maintain the upkeep of visual standards, and continually refine client engagement within the gallery.
- Partners with Brand team to develop and implement both large- and small-scale events in the gallery, with a focus on continued community building.
- Ensures implementation and upkeep of headquarters policies and procedures.
Product Knowledge and Strategic Communication
- Develops and maintains the highest level of aesthetic and technical knowledge about the APPARATUS collections, customization options and specifications.
- Acts as a trusted liaison and conduit of information with headquarters leadership.
- Applies brand language and ethos to lead a team focused on client experience and positive engagement.
QUALIFICATIONS
- Bachelor's degree or equivalent experience, with minimum 6-8 years sales experience in the interior design industry and/or with luxury products.
- Prior experience managing a team in a similar leadership role.
- Experience working with a variety of clients and stakeholders with a high value placed on elevated service.
- Demonstrated ability to communicate clearly and effectively; ability to delegate and drive for results.
- Proven ability in a high-paced environment that values consistency, efficiency and excellence.
SKILLS
- Able to motivate and inspire a team and drive measurable results.
- Clear and concise verbal and written communication skills.
- Knowledge and interest in interior design, architecture and textiles.
- Strong aesthetic skills with a keen eye for detail.
- Excellent time-management skills, independent drive and the ability to work well under pressure or in the midst of competing priorities.
- Solutions-based thinker with a consistently positive attitude, displayed both as an individual and within a collaborative team of peers, directors and senior leadership.
- Ability to foster open communication, accept delegation, manage up, effectively respond to feedback and proactive in seeking support and help when needed.
- Places excellence in experience at the forefront of communications and interactions.
- Desire to be a part of a team, flexible, and has the ability to pivot as needed to accomplish company goals.
- Proven record of attracting, developing, and retaining talented people.
- Able to be trusted with sensitive, confidential and proprietary information.
WORK SCHEDULE
- Full-time gallery hours including Saturdays
- Longer hours and weekend availability as needed
PERFORMANCE REVIEW AND CHECK-INS SCHEDULE
- Regular check-ins
- Annual performance review
This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our Miami Gallery. Must be legally authorized to work in the U.S. without sponsorship.
Skills Required
- Bachelor's degree or equivalent experience
- 6-8 years sales experience in interior design or luxury products
- Prior experience managing a sales team in a leadership role
- Proven ability to generate sales, manage accounts, and meet revenue targets
- Experience working with high-value clients and delivering elevated service
- Strong verbal and written communication, delegation, and coaching skills
- Deep knowledge and interest in interior design, architecture, and textiles
- Ability to manage gallery operations, visual standards, and events
- Ability to work full-time gallery hours including Saturdays and occasional longer hours/weekends
- Must be legally authorized to work in the U.S. without sponsorship
- Able to be trusted with sensitive, confidential and proprietary information
What We Do
APPARATUS is a New York based interdisciplinary design studio that explores the relationship of lighting, furniture and objects in their environments. Predicated on the modernist principle of gesamtkunstwerk, or total work of art, fully articulated collections reveal individual pieces as artifacts of a holistic world - each referencing the historical and cultural mood summoned by a singular vision. Founded in 2012, APPARATUS is led by Artistic Director, Gabriel Hendifar and operates galleries in New York and Los Angeles that communicate the studio’s singular design ethos. “I approach the work of the studio with the belief that objects are accessories to the human experience and enrich the way we live. My aim is to create work that leaves an emotional imprint, drawing on the language of seduction and sensuality to leave you with the desire to touch.” - Gabriel Hendifar APPARATUS creates each piece with a devotion to the rigor of small studio craftsmanship, centering the importance of the human hand in lending soul to an object. Sensual materials such as marble, suede, horsehair, lacquer and porcelain are combined with hand-patinated brass in the studio’s dedicated New York factory to create it’s distinctive catalog. Underpinning every piece, whether it be a light fixture or a chair, is a deft balance between mechanization and the hand-made, striving equally for the contradictions of perfection and the beautiful irregularity of humanity.
