Requirements & Responsibilities
Director of Sales - Public Sector/SLED (Higher Education Focus)
As an Associate Account Executive for TTEC Digital, you’ll help create and deliver exceptional customer experiences while driving growth in the Public Sector, Higher Education sector. TTEC Digital helps leading organizations reinvent their businesses through customer engagement, digital transformation, and innovative CX solutions.
What You’ll Be Doing
• Drive net-new revenue within Public Sector, Higher Education institutions across the Upper Midwest
• Qualify and convert hyperscaler-generated leads (AWS, Microsoft, & Google) into active pipeline
• Build strategic relationships across campus buying centers, including:
o Campus Police Departments (contact center environments)
o Enrollment Operations (registration and surge periods)
o University IT leadership and administrative stakeholders
• Close mid-market opportunities typically ranging from $500K - $1M
• Collaborate with internal solution consultants and partner teams to position CX, CCaaS, AI, and cloud solutions
• Establish a repeatable Higher Education sales motion within the region
• Leverage Midwest relationships to expand into university systems and support selective City/County or state-level engagement
What You Bring to the Role
• Experience: 2–5 years of sales experience OR Higher Education operational background with commercial aptitude
• Preferred: Campus police department, Higher Education IT, administrative experience, or enrollment operations familiarity
• Experience working with or selling alongside major cloud platforms such as AWS, Microsoft, or Google
• Strong relationship-building and pipeline management skills
• Ability to navigate complex university ecosystems and engage senior campus stakeholders
• Coachable, development-oriented mindset with intellectual curiosity and executive presence
• Sales instincts and stakeholder fluency; product knowledge can be trained
What You Can Expect
• Base Salary: $75,000 – $80,000
• Target Earnings: Significant commission upside with potential to approach $250,000 total earnings
• Primary Territory: Minnesota and Wisconsin (preferred), also acceptable: Chicago, Detroit, broader North Midwest region
• Opportunity to build and scale a repeatable Higher Education sales motion
• Supportive, developmental environment with clear growth potential
About Us
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we apply holistic solutions from two centers of excellence: Engage and Digital.
TTEC is a proud equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We are committed to expanding our diverse and inclusive workforce to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in this role, we encourage you to share your qualifications.
Skills Required
- 2-5 years of sales experience or Higher Education operational background
- Experience with AWS, Microsoft, or Google
- Strong relationship-building and pipeline management skills
- Ability to navigate complex university ecosystems
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
