MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Learn More About MSX International
https://www.msxi.com/
1. New Client Acquisition
- Generate new Sales leads through market research, industry networking, and business visits, with a primary focus on securing projects in Warranty and Technical AftersalesConvert leads and opportunities, selling new project and driving new business development for automotive consulting services. Target clients include traditional OEMs, new energy vehicle (NEV) manufacturers, emerging EV startups, and major automotive dealer groups.
- Identify after-sales and technical service needs among Chinese OEMs and develop actionable cooperation proposals.
2. Existing Client Development
- Generate Sales leads, with existing client accounts across areas such as training, sales, after-sales, marketing, channel network development, and digital transformation.
- Supported by Delivery and Solution teams, design customized service solutions in alignment with the company’s business lines to expand the scope and depth of collaboration and win new projects.
- Drive the shift from low-margin training services to more profitable areas, including warranty and technical aftersales.
3. Industry & Market Insights
- Maintain regular communication with automotive OEMs and dealer clients to track industry trends and identify operational pain points.
- Gather intelligence on client needs, competitor activities, government policies, and other market drivers.
- Analyze the impact of these factors on both client operations and the company’s consulting services and provide insights to support strategic decision-making.
4. Project Execution & Deal Closing
- Follow the company’s standardized sales process, clarify client value propositions based on their needs and business scenarios, and lead the development of professional consulting solutions.
- Oversee solution presentations, revisions, and contract negotiations to drive successful deal closure and achieve business targets.
1. Professional Experience
- Solid experience in Warranty and Technical Aftersales, with deep knowledge of the automotive after-sales service system.
- Familiarity with the Chinese automotive market, including the business models and decision-making processes of traditional OEMs, NEV manufacturers, and EV startups.
- Proven experience in sales or client management within the consulting or automotive industry, with the ability to manage the full cycle from client acquisition to project delivery.
2. Seniority & Maturity
- A highly senior candidate with 10+ years of relevant experience, a strong industry network, and a stable, mature professional mindset.
- Comfortable taking on a meaningful, challenging role and operating in an advisor-type capacity.
3. Core Competencies
- Excellent client development and relationship management skills, with the ability to build trust quickly and drive contract signing.
- Strong market insight and analytical skills to translate client pain points into service solutions.
- Solid solution design and negotiation skills, capable of leading solution development and facilitating deal closure.
- Resilient and proactive, willing to take calculated risks to drive business growth.
4. Language & Work Location
- Fluent in both Chinese and English.
- Based in China, with domestic travel as required by business needs.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Learn More About MSX International
https://www.msxi.com/
Skills Required
- 10+ years of experience in Warranty and Technical Aftersales
- Deep knowledge of the automotive after-sales service system
- Proven experience in sales or client management in the consulting or automotive industry
- Fluency in Chinese and English
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
